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Developing professionals for tomorrow's air transport industry
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Found 591 courses and diplomas
Self-study
Serving the Travel Customer
Gain essential strategies to ensure that the customer’s level of satisfaction will influence a purchase or repurchase decision.
Virtual classroom
SGHA for Line Maintenance
Learn how to use the IATA Standard Ground Handling Agreement to its fullest potential as a commercial agreement and services description document for line maintenance services
Classroom
SGHA for Line Maintenance
Learn how to use the IATA SGHA to its fullest potential as a commercial agreement and services description document for line maintenance services.
Virtual classroom
SGHA Version 2023 & SLA Refresher
Learn about the latest updates on the IATA SGHA and new Service Level Agreement (SLA) template
Classroom
SGHA Version 2023 & SLA Refresher
Learn about the latest updates on the IATA SGHA and new Service Level Agreement (SLA) template
Classroom
SGHA-SLA and Effective Negotiation Behaviors
Learn how to use the latest version of the SGHA to its fullest as a commercial agreement and services description document.
Virtual classroom
SGHA and SLA Essentials
Learn about the latest updates and how to use the IATA SGHA as a commercial agreement and services description document
Virtual classroom
Shipping Batteries by Air
Acquire the skills and knowledge to pack and ship lithium ion, lithium metal and sodium ion cells and batteries by air, in compliance with the regulatory requirements of the ICAO Technical Instruction and IATA Dangerous Goods Regulations (DGR).
Classroom
Shipping Batteries by Air
Acquire the skills and knowledge to pack and ship lithium ion, lithium metal and sodium ion cells and batteries by air, in compliance with the regulatory requirements of the ICAO Technical Instruction and IATA Dangerous Goods Regulations (DGR).
E-LEARNING
Social Media Strategy for the Travel Industry
Learn how to define your marketing goals and target audience, create engaging content, determine your social media marketing budget and promote your travel business.
Diploma
Special Cargo Handling Diploma
Safely and efficiently handle special commodities.
Diploma
Special Cargo Handling Diploma (self-study)
This Diplomas has now been phased out and replaced by the Special Cargo Handling Diploma (DIPL-42).
Classroom
State Safety Program (SSP) Implementation
Develop, implement and maintain a State Safety Program (SSP) in compliance with the relevant ICAO Standards and Recommended Practices (SARPs)
Classroom
Station Management and Ground Handling Supervision
Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp.
Classroom
Station Operations Control
Learn operational aspects to perform quick turnarounds and minimize delays.
