Station Management and Ground Handling Supervision

5-day (40 hours) classroom course

IATA’s comprehensive Station Management and Ground Handling Supervision training course is designed to equip station staff with the necessary skills and knowledge to successfully manage all aspects of Ground Operations. It is ideal for Station Managers working in Ground Service Providers (GSPs), self-handling airlines, supervision companies, and station supervisors overseeing handling activities. Through this course, you will gain essential tools to effectively manage and coordinate ground handling operations, ensuring safe, efficient, and cost-effective operations. The course will cover proven methods to improve and maintain station performance in key areas such as On-Time Performance (OTP), baggage mishandling, customer service, cost control and people management. You will also analyze airport processes including check-in, gate, ramp handling and cargo activities, enabling them to contribute to discussions and analyses on the challenges faced by ground handling services today. This course is ideal for newly appointed Station Managers looking to formalize their operational experience and enhance their skills in all areas of station management. It provides practical insights, strategies and best practices to enhance station performance, meet industry standards and deliver exceptional ground handling services. The latest version of the AHM and IGOM manuals are provided for this course.

Course code: GOC020VEEN02

Course format

• This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Participants should have prior knowledge of airport business and operations.
• Recommended level is Intermediate and Advanced.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

On completion of this course, you will be able to:

• Manage and oversee the ground handling services according to the IATA Airport Handling Manual (AHM) and best industry practices
• Recognize and relate the bottlenecks in ground handling operations and how performance and quality of services can be improved in each area
• Work within the frame of the AHM and IATA Standard Ground Handling Agreement (SGHA)
• Build sustainable relationships between an airline and the Ground Handling Service Provider (GHSP) and with the internal and external stakeholders with whom a Station Manager interacts
• Provide guidance to local (own or contracted) personnel, ensuring standards such as quality and safety are always adhered to

The key topics that are covered during this course include:

• Cooperation with authorities at the airport
• Role, duties and responsibilities of a Station Manager
• Passenger handling activities
• Ramp handling activities
• Cargo handling activities
• Standard Ground Handling Agreements (SGHAs)
• Service Level Agreements (SLAs)
• Resources and Ground Service Equipment (GSE) management
• Aviation security awareness
• Safety Management System (SMS) awareness
• Occupational Health and Safety (OHS) awareness
• Emergency response planning
• Customer Service and Irregularities Handling
• ULD handling

Supporting materials

Every participant receives a complimentary copy of the latest IATA Airport Handling Manual (AHM) and the IATA Ground Operations Manual (IGOM) in e-book format. These are indispensable field publications that you will refer to throughout this course and in your day-to-day duties. The latest version of the AHM and IGOM manuals (single-user license) represent a value of $728 included in the price of this course!

This course is recommended for:

• Airline Station Managers, Supervisors and Team Leaders
• Ground Handling Managers, Supervisors and Team Leaders
• Airport Authorities with oversight duties
• Future Airline or Ground Handling employees who are prepared to take active part in station leadership

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.