Baggage Claims and Proration Essentials (Virtual Classroom)


About

When a bag is mishandled then the cost to recover that bag is shared between airlines. There are certain rules and process that airlines have to follow, including recently updated IATA Resolution and new profiles. Learn baggage pro-rate from the moment of payment of passenger claim till the agreement is made and the settlement of pro-rate amounts between respective carriers takes place. Looking at various case studies, this course will help you better understand the essentials of the baggage proration process.

Course code: TAPG-62-VC

Please note: This virtual classroom course is under refinement.
The final course content may be slightly different than displayed. IATA reserves the right to change the course content without notice. Please see our Terms and Conditions.

Course format

  • The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
  • Each day of the course will include interactive webinars requiring your participation, multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos
  • Student performance will be based on an assessment

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training

Prerequisites

  • Participants should have prior knowledge of lost and found and baggage tracing functions
  • Recommended level is Intermediate and Advanced
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Virtual venues

We schedule our virtual classroom courses through one of our 3 virtual venues:

  • Virtual Session Americas (IATA)
    Virtual classroom sessions will begin at the earliest at 10 am and end no later than 8 pm (UTC-5)
    e.g. Seattle 07:00-17:00, Lima 09:00-19:00, Montreal 10:00-20:00, Buenos Aires 11:00-21:00, London 15:00-01:00
  • Virtual Session Asia (IATA)
    Virtual classroom sessions will begin at the earliest at 10 am and end no later than 7 pm (UTC+8)
    e.g. Dubai 06:00-15:00, New Delhi 07:30-16:30, Beijing 10:00-19:00, Singapore 10:00-19:00, Sydney 12:00-21:00, Auckland 14:00-23:00
  • Virtual Session EMEA (IATA)
    Virtual classroom sessions will begin at the earliest from 9 am and end no later than 6 pm (UTC+2)
    e.g. London 08:00-17:00, Geneva 09:00-18:00, Dubai: 11:00-20:00, New Delhi 12:30-21:30, Beijing 15:00-24:00, Singapore 15:00-24:00

For more information, please visit our page on virtual classroom timing or contact our Customer Portal

Next class

Baggage Claims and Proration Essentials (Virtual Classroom)

Virtual Session Asia (IATA)
15 - 17 July, 2020
Register before 24 Jun, 2020 for a USD100 discount
Please register by 01 Jun
All prices are before tax. Class no: 110476 English
Dev. Nations
USD 470
Member
USD 605
Regular
USD 840

What you will learn

Upon completion of this course you will be able to:

  • Stay current on the latest updates of the IATA Resolutions (valid as of June 2016)
  • Apply decision making skills to the claim request based on appropriate sources
  • Identify the first needs expenses
  • Apply correct pro-rate invoicing steps
  • Identify the rules related to baggage pro-rate under Warsaw and Montreal Convention for international carriage by air
  • Handle delivery charges

Course content

  • Fraud prevention
  • Forwarding mishandling baggage rules
  • Profiles of typical interline baggage claims
  • Proof of fault
  • Different delayed, lost, pilferage and damage pro-rate cases
  • Warsaw and Montreal Convention for international carriage by air related to baggage claims
  • Development on standard baggage pro-rate notice

Who should attend

This course is recommended for:

  • Baggage claim officers
  • Proration officers
  • Airline customer service officers involved in baggage claims

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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