Baggage Claims and Proration (LIVE virtual classroom)

Did you know that in the past 5 years, 39 participants from 19 countries have taken this course with IATA?

4-day (16 hours) LIVE virtual classroom course

When a bag is mishandled then the cost to recover that bag is shared between airlines. There are certain rules and processes that airlines have to follow, including recently updated IATA Resolutions and new profiles of prorate cases. Many airline costs are involved in passengers’ claims and the prorate process. In this 3-day course, you will learn the theory needed by prorate officers, we will discuss and exchange best practices and examine practical examples of prorate cases. Learn baggage pro-rate from the moment of payment of passenger claim until the agreement is made and the settlement of pro-rate amounts between respective carriers takes place. Looking at various case studies, this course will help you better understand the essentials of the baggage proration process.

Course code: TAPG-62-VC

Course format

• The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
• The course will take you approximately 16 hours to complete and be held over 4 consecutive days.
• There will be 2 live interactive virtual classroom sessions per day, each session will be 90 minutes.
• The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
• Student performance will be based on an assessment.

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training.

Prerequisites

• Participants should have good knowledge of tracing systems (WorldTracer or NetTracer).
• Recommended level is Intermediate and Advanced.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account. Please have your login details ready.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount. The discount will be calculated at the time of payment.

To arrange in-house training for your company: Complete the in-house training request form or contact the B2B Training Specialist in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

Upon completion of this course, you will be able to:

• Stay current on the latest updates of the IATA Resolutions pertaining to Baggage claim and prorate process
• Apply decision-making skills to the prorate request based on appropriate sources
• Apply correct pro-rate case process steps, up to submitting an invoice
• Identify the rules related to baggage pro-rate under Warsaw and Montreal Convention for international carriage by air
• Handle delivery charges

The key topics that are covered during this course include:

• Fraud Prevention
• Forwarding mishandling baggage rules
• Profiles of typical interline baggage claims
• Proof of fault
• Different delayed, lost, pilferage and damage prorate cases
• Warsaw and Montreal Convention for international carriage by air related to baggage claims

This course is recommended for:

• Baggage claim officers
• Proration officers
• Airline customer service officers involved in baggage claims and prorates

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.