Baggage Claims and Proration (classroom)



You can also take this course online in a LIVE virtual classroom setting: Take a look at the LIVE VIRTUAL CLASSROOM schedule

Did you know that in the past 3 years, 36 participants from 12 countries have taken this course with IATA?

About the course

3-day (24 hours) classroom course

IATA Baggage Claims and Proration aviation training course

When a bag is mishandled then the cost to recover that bag is shared between airlines. There are certain rules and processes that airlines have to follow, including recently updated IATA Resolutions and new profiles of prorate cases. Many airline costs are involved in passengers’ claims and the prorate process. In this 3-day course, you will learn the theory needed by prorate officers, we will discuss and exchange best practices and examine practical examples of prorate cases. Learn baggage pro-rate from the moment of payment of passenger claim until the agreement is made and the settlement of pro-rate amounts between respective carriers takes place. Looking at various case studies, this course will help you better understand the essentials of the baggage proration process.

Download the Outline

Course code: TAPG-62

Course format


  • Participants should have prior knowledge of lost and found and baggage tracing functions.
  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

Baggage Claims and Proration (classroom)

Singapore, Singapore (IATA)
6 - 8 June, 2023
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 190069
USD 1,660
USD 2,135
USD 2,375
Seats selling fast

1 additional classes are scheduled

Baggage Claims and Proration (classroom)

Spain, Madrid (IATA)
16 - 18 August, 2023
Register before Jul 26, 2023 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 26 Jul
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 171890
USD 1,560
USD 2,035
USD 2,275

What you will learn

Upon completion of this course, you will be able to:

  • Stay current on the latest updates of the IATA Resolutions pertaining to Baggage claim and prorate process
  • Apply decision-making skills to the prorate request based on appropriate sources
  • Apply correct pro-rate case process steps, up to submitting an invoice
  • Identify the rules related to baggage pro-rate under Warsaw and Montreal Convention for international carriage by air
  • Handle delivery charges

Course content

The key topics that are covered during this course include:

  • Fraud Prevention
  • Forwarding mishandling baggage rules
  • Profiles of typical interline baggage claims
  • Proof of fault
  • Different delayed, lost, pilferage and damage prorate cases
  • Warsaw and Montreal Convention for international carriage by air related to baggage claims


  • Case studies

Who should attend

This course is recommended for:

  • Baggage claim officers
  • Proration officers
  • Airline customer service officers involved in baggage claims and prorates

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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