Baggage Claims and Proration (classroom)

CLASSROOM

Did you know that in the past 3 years, 36 participants from 12 countries have taken this course with IATA?

About the course

3-day (24 hours) classroom course

When a bag is mishandled then the cost to recover that bag is shared between airlines. There are certain rules and processes that airlines have to follow, including recently updated IATA Resolutions and new profiles of prorate cases. Many airline costs are involved in passengers’ claims and the prorate process. In this 3-day course, you will learn the theory needed by prorate officers, we will discuss and exchange best practices and examine practical examples of prorate cases. Learn baggage pro-rate from the moment of payment of passenger claim until the agreement is made and the settlement of pro-rate amounts between respective carriers takes place. Looking at various case studies, this course will help you better understand the essentials of the baggage proration process.

Course code: TAPG-62

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Participants should have prior knowledge of lost and found and baggage tracing functions.
• Recommended level is Intermediate and Advanced.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

What you will learn

Upon completion of this course, you will be able to:

• Stay current on the latest updates of the IATA Resolutions pertaining to Baggage claim and prorate process
• Apply decision-making skills to the prorate request based on appropriate sources
• Apply correct pro-rate case process steps, up to submitting an invoice
• Identify the rules related to baggage pro-rate under Warsaw and Montreal Convention for international carriage by air
• Handle delivery charges

Course content

The key topics that are covered during this course include:

• Fraud Prevention
• Forwarding mishandling baggage rules
• Profiles of typical interline baggage claims
• Proof of fault
• Different delayed, lost, pilferage and damage prorate cases
• Warsaw and Montreal Convention for international carriage by air related to baggage claims

Activities

• Case studies

Who should attend

This course is recommended for:

• Baggage claim officers
• Proration officers
• Airline customer service officers involved in baggage claims and prorates

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.