Baggage Claims and Proration (Classroom, 3 days)

Some of these topics are also explored in the following virtual classroom course:

About

When a bag is mishandled then the cost to recover that bag is shared between airlines. There are certain rules and process that airlines have to follow, including recently updated IATA Resolution and new profiles. Learn baggage pro-rate from the moment of payment of passenger claim till the agreement is made and the settlement of pro-rate amounts between respective carriers takes place. Looking at various case studies, this course will help you better understand the essentials of the baggage proration process.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TAPG-62

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor
  • Student performance will be based on an assessment

Prerequisites

  • Participants should have prior knowledge of lost and found and baggage tracing functions
  • Recommended level is Intermediate and Advanced
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

Baggage Claims and Proration (Classroom, 3 days)

United States, Miami (IATA, ACCET Accredited)
28 - 30 October, 2020
Register before 07 Oct, 2020 for a USD100 discount
Please register by 07 Oct
All prices are before tax. Class no: 110478 English
Dev. Nations
USD 1,540
Member
USD 1,990
Regular
USD 2,200

Accett

The IATA Training Center in Miami is ACCET Accredited


A regional course discount (up to 10% discount) is available for classroom courses at IATA Training Centers in the Americas (excluding Canada).

To claim the discount, enter 'LatAmTraining' in the promotional code field during your registration. The discount will be deducted automatically from the course price. This discount will be applied in addition to any qualifying early bird promotion.

Miami Training Center Information

3 additional classes are scheduled

Baggage Claims and Proration (Classroom, 3 days)

United States, Miami (IATA, ACCET Accredited)
2 - 4 June, 2021
Register before 04 Mar, 2021 for a 20% discount
Please register by 12 May
All prices are before tax. Class no: 132617 English
Dev. Nations
USD 1,540
Member
USD 1,990
Regular
USD 2,200

Accett

The IATA Training Center in Miami is ACCET Accredited


A regional course discount (up to 10% discount) is available for classroom courses at IATA Training Centers in the Americas (excluding Canada).

To claim the discount, enter 'LatAmTraining' in the promotional code field during your registration. The discount will be deducted automatically from the course price. This discount will be applied in addition to any qualifying early bird promotion.

Miami Training Center Information

Baggage Claims and Proration (Classroom, 3 days)

Sweden, Stockholm (IATA)
22 - 24 June, 2021
Register before 24 Mar, 2021 for a 20% discount
Please register by 01 Jun
All prices are before tax. Class no: 131953 English
Dev. Nations
USD 1,540
Member
USD 1,990
Regular
USD 2,200

Baggage Claims and Proration (Classroom, 3 days)

Switzerland, Geneva (IATA)
15 - 17 December, 2021
Register before 16 Sep, 2021 for a 20% discount
Please register by 24 Nov
All prices are before tax. Class no: 132773 English
Dev. Nations
USD 1,540
Member
USD 1,990
Regular
USD 2,200

What you will learn

Upon completion of this course you will be able to:

  • Stay current on the latest updates of the IATA Resolutions (valid as of June 2016)
  • Apply decision making skills to the claim request based on appropriate sources
  • Identify the first needs expenses
  • Apply correct pro-rate invoicing steps
  • Identify the rules related to baggage pro-rate under Warsaw and Montreal Convention for international carriage by air
  • Handle delivery charges

Course content

  • Fraud prevention
  • Forwarding mishandling baggage rules
  • Profiles of typical interline baggage claims
  • Proof of fault
  • Different delayed, lost, pilferage and damage pro-rate cases
  • Warsaw and Montreal Convention for international carriage by air related to baggage claims
  • Development on standard baggage pro-rate notice

Download the Outline

Activities

  • Case studies

Who should attend

This course is recommended for:

  • Baggage claim officers
  • Proration officers
  • Airline customer service officers involved in baggage claims

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Need Help?

We use cookies to give you the best experience on our website. We also use cookies for advertising purposes. Please see our privacy policy and cookies help page for complete information.