BSP Standard Documents and Procedures - E-Learning - English

About

Minimize costs through a better understanding of ticketing authority and the traffic documents used in the IATA Billing and Settlement Plan (BSP). The course will enable travel agent users to understand ticketing authority, know the main standard traffic documents used in the BSP system, issue a virtual MPD, provide refunds, understand document enquiries and accept credit card payments for commercial transactions.

This e-learning module is part of the IATA BSP Essentials for Travel Agents

Course code: TTTG-45

Course format

• This e-learning course requires approximately 2 hours of study, to be completed within 6 months.
• Student performance will be based on an examination. Please refer to the Exam Information below for more details.

Registration information

Important: Please note that if you are purchasing courses for more than one person, you must create a User Account for each individual. Registration and payment must be done through each User Account. You cannot use one User Account to purchase courses for multiple individuals. However, you may pay for multiple individuals by one credit card or bank transfer through each individual’s User Account. If you pay by bank transfer, please attach a copy of the bank transfer issued by the sender’s bank to each individual’s order. If you are a company wishing to purchase courses for 10 or more employees, please Contact Us for more information on how to register multiple users.

What you will learn

Upon completing this course you will have the skills to:

• Use BSP standard documents and identify the Ticketing Authority's purpose
• Handle BSP refund notices and refund applications
• Understand ADMs and ACMs
• Analyze the resolutions and responsibilities for credit card payments

Course content

• Ticketing Authority
• BSP Refunds
• ADMs and ACMs
• Document enquiry

Who should attend

This course is recommended for:

• Accountants
• Travel agents
• Finance staff members
• Back-office personnel

Certificate awarded

Upon successful completion of the exam, you will be awarded an e-Certificate available for you to print for your records.

Exam information

Please read the General Information on Self-study exams.

• Exam Delivery Method: Non-supervised online-based exam. Exam can be taken any time at your convenience.
• Exam Format: Multiple Choice questions
• Number of questions: 25
• Time Allowance: 2 hours
• Passing Grade: 70% correct answers
• Number of exam attempts: 1