BSP Standard Documents and Procedures (e-learning)

About the course

Minimize costs through a better understanding of ticketing authority and the traffic documents used in the IATA Billing and Settlement Plan (BSP). This module will enable travel agent users to understand ticketing authority, know the main standard traffic documents used in the BSP system, issue a virtual MPD, provide refunds, understand document enquiries and accept credit card payments for commercial transactions.

Please note that you can purchase this module on its own or you can purchase the IATA BSP Essentials for Travel Agents course, which includes this module.

Course code: TTTG-45

Group discounts
Considerable discounts are available for multiple purchases (30+ users) of this course. Please contact us for more information.

Course format

• This e-learning module requires approximately 2 hours of study, to be completed within 6 months.
• After the enrollment validity expires, the users will not have access to the course content and will not be able to take the exam/assessment.
• The recommended level for this course is Intermediate.
• Student performance will be based on an exam/assessment. Please refer to the Exam/Assessment Information below for more details.

Registration information

• When you click to purchase the e-learning course, you will be directed to log in to your Training Account. Please have your login details ready.

Important: Please note that if you are purchasing courses for more than one person, you must create a User Account for each individual. Registration and payment must be done through each User Account. You cannot use one User Account to purchase courses for multiple individuals. However, you may pay for multiple individuals by one credit card or bank transfer through each individual’s User Account. If you pay by bank transfer, please attach a copy of the bank transfer issued by the sender’s bank to each individual’s order.

What you will learn

Upon completing this module you will have the skills to:

• Use BSP standard documents and identify the Ticketing Authority's purpose
• Handle BSP refund notices and refund applications
• Understand ADMs and ACMs
• Analyze the resolutions and responsibilities for credit card payments

Course content

• Ticketing Authority
• BSP Refunds
• ADMs and ACMs
• Document enquiry

Who should attend

This module is recommended for:

• Accountants
• Travel agents
• Finance staff members
• Back-office personnel

Certificate awarded

Upon successful completion of the exam/assessment, you will be awarded a Certificate that you can print for your records.

Exam information

Please read the General Information on Self-study exams.

• Exam Delivery Method: Non-supervised online-based exam. The exam can be taken at any time at your convenience.
• Exam Format: Multiple choice questions
• Number of questions: 25
• Time Allowance: 2 hours
• Passing Grade: 70% correct answers
• Number of exam attempts: 1