Crew Resource Management (CRM) Implementation

3-day (9 hours) LIVE virtual classroom course

Strategies to optimize your use of staff, equipment and procedures to prevent error at each phase of flight. Human error accounts for up to 80% of accidents in civil aviation. This course examines the complex threat and error environments common to today’s workplace, providing best practices to increase flight safety. A recognized standard throughout the industry, IATA’s Crew Resource Management (CRM) training is used by leading airlines to improve teamwork within their crews and reduce the frequency of accidents.

Course code: SAC037VCEN02

Course format

• The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
• The course will take you approximately 9 hours to complete and be held over 3 consecutive days.
• The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
• Student performance will be based on an assessment.

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training.

Prerequisites

• Recommended level is Intermediate and Advanced.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account. Please have your login details ready.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount. The discount will be calculated at the time of payment.

To arrange in-house training for your company: Complete the in-house training request form or contact the B2B Training Specialist in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

On completion of this course, you will be able to:

• Develop strategies to manage threats and errors and minimize their consequences
• Describe the importance of an integrated CRM program for all areas of an organization
• Explain how CRM supports a Safety Management System (SMS)
• Design effective Line Oriented Flight (LOFT) sessions
• Establish a robust CRM training program that includes theory and practice
• Apply Non-Technical Skill (NTS) tools to assess attitudes and behaviors

The key topics that are covered during this course include:

• Threat and error management
  • Safety defenses
  • Operational threats
  • Latent threats
• CRM integration
  • How CRM influences SMS effectiveness
  • IOSA Standards and Recommended Practices
• CRM implementation tools
  • CRM considerations in Line Oriented Flight Training (LOFT) design
  • LOFT objectives and guidance
• Non-Technical Skills (NTS)
  • Identifying behaviors
  • NTS tools
• CRM implementation plan
  • CRM implementation exercise

Activities

• Group exercises
• Case studies reviewing the causes of recent accidents

This course is recommended for all mid- to senior-level airline management working with:

• Flight and cabin crews
• Flight operations
• Safety and quality

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.