Some of these topics are also explored in the following virtual classroom course:

About

This train-the-trainer course lets you practice teaching techniques that will make your crew resource management (CRM) training effective and motivating for your students. You will review how to prepare a lesson, how to adapt your training delivery for adult learners, and how to evaluate students. Throughout the course, you will be asked to present mini-lessons, receiving valuable feedback from our experienced instructor and your classmates.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TALS-43

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Student performance will be based on an assessment

Prerequisites

• There are no prerequisites for this course
• Recommended level is Intermediate
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• To attend a class scheduled at one of our training centers: Register early and save up to 20%! Please read the Terms for the early bird discount. The discount will be calculated at the time of payment.
• To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

What you will learn

Upon completion of this course you will be able to:

• Establish a robust CRM training program, applying sound training theory
• Develop CRM training with the purpose of driving behavioral change
• Review FAA and EU ORO Part-ORO - Organization Requirements for Air Operations regulatory requirements for CRM training
• Assess organizational requirements for CRM training
• Identify the right training methods and techniques to use for different classes
• Deliver a CRM presentation

Course content

• CRM training regulatory requirements
• Trainer qualifications
• The adult learner
• Preparing and planning your training
• Training methods and techniques
• Practical course delivery

Activities

• Practice your trainer skills in front of the class

Who should attend

This course is recommended for:

• CRM professionals
• Pilots and cabin crew
• Flight instructors
• Safety managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.