You can also take this course online in a LIVE virtual classroom setting:

Did you know that in the past 4 years, 297 participants from 58 countries have taken this course with IATA?

About the course

3-day (24 hours) classroom course

This train-the-trainer course lets you practice teaching techniques that will make your crew resource management (CRM) training effective and motivating for your students. You will review how to prepare a lesson, how to adapt your training delivery for adult learners, and how to evaluate students. Throughout the course, you will be asked to present mini lessons, receiving valuable feedback from our experienced instructor and your classmates.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TALS-43

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Student performance will be based on an assessment.

Prerequisites

• Participants should have prior knowledge of Crew Resources Management or Human Factors.
• Recommended level is Intermediate and Advanced.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to login to your Training Account . Please have your login details ready.
• Register early and save up to 20% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

What you will learn

Upon completion of this course you will be able to:

• Describe why CRM training delivery is different to other training
• Prepare a lesson plan
• Identify the needs of adult learners
• Identify CRM facilitation techniques
• Integrate CRM training with other subjects
• Evaluate CRM training for effectiveness
• Deliver a CRM training session

Course content

The key topics that are covered during this course include:

• Why is CRM training different?
• Lesson plan overview
• Facilitation techniques
• Integrated CRM
• Evaluate CRM training sessions
• Practical course delivery-CRM related presentation

Activities

• Interactive exercises
• Case Studies
• Practice your training skills in the class
• Assessment

Who should attend

This course is recommended for:

• CRM professionals
• Pilots and cabin crew
• Flight instructors
• Safety managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.