The IATA Advanced Airport Operations Diploma is the perfect program for airport professionals looking to sharpen their operational and management skills to meet international standards. This comprehensive diploma, made up of four courses over three years, is designed to equip both operations and corporate personnel with the practical expertise needed to manage both airside and landside operations efficiently and safely. Throughout the program, you will gain a deep understanding of the operational needs of all key airport stakeholders—including airlines, authorities, ground service providers, passengers, and freight forwarders—and learn how to streamline communication and coordination across these groups. You'll also become adept at handling critical emergency response functions, ensuring you're prepared to act decisively in incidents that occur at or around the airport. One of the key highlights of the program is the focus on Airport Emergency Response Plans (ERP).
You will learn how to develop, implement, and test effective emergency plans (AEP/SERP) in collaboration with airport operators and Ground Handling Service Providers (GSPs), ensuring compliance with industry standards and regulatory requirements. By covering essential topics like airside and landside operations, stakeholder management, and operational procedures, this diploma gives you the tools to take on leadership roles in airport operations. Whether you’re a function manager, supervisor, or operational staff member looking to advance in your career, this program will provide you with the skills to contribute to safer, more efficient, and compliant airport operations. As a graduate, you will be well-equipped to lead operations and handle complex airport challenges with confidence.
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Practical knowledge to manage key airport operations efficiently and safely while meeting your stakeholders' operational requirements.
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Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.
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Learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations
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Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities.
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Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators.
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Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.
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Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over.
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Improve your communication and presentation skills in a multicultural environment.
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IATA’s Lean Six Sigma in Aviation course teaches lean methodology, tools for supporting improvement projects, and the application of Lean Six Sigma.
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Gain the knowledge needed to bring out the best in the people you manage
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Systems, tools, policies, and collaboration among multiple stakeholders necessary for achieving coherent and efficient aviation facilitation.
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Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations.
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