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Air Cargo Business Development Diploma

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Diploma

About the diploma

9 courses to be completed in 1 year

IATA Air Cargo Business Development Diploma aviation training

The air cargo business is facing an unprecedented and volatile environment, and the theories and models that guided decision making in the past no longer provide all the answers. This virtual diploma gives in-depth exploration of the fundamentals and foundation of air cargo business management strategy, skills and development tools, and will equip you with critical competencies to succeed in an ever-changing global air cargo business environment. Through lectures and interactive exercises you will gain a comprehensive and practical insight into advanced air cargo business development. You will make executive-level decisions as part of the innovative learning methodology, drawing on your experience and knowledge acquired during the diploma program to achieve the desired business objectives.

Download the Outline

Course code: DIPL-118

What you will learn

Upon completion of this diploma, you will be able to:
  • Recognize the current developments in air cargo markets
  • Discuss successful strategies in crises and recovery periods
  • Utilize important air cargo documents including Air Waybill
  • Sell and establish long-term relationships
  • Discuss the delicate balance between demand and supply for effective management of revenue and contribution
  • Relate the obligations and rights of a claimant

Key topics

The key topics that are covered during this diploma include:
  • Air cargo business and industry terms
  • Stakeholders: shippers, forwarders, consignees
  • Introduction and overview of the air cargo market developments
  • Key forces affecting competition within the industry
  • Demand/capacity forecasting and handling of overbookings
  • Basic principles of air cargo customer service

Who should attend

This diploma is recommended for:
  • New entrants to the air cargo industry
  • Employees from other areas to be deployed in air cargo sales or operations
  • Junior agents, interns, counter clerks, operations personnel
  • Cargo agents/Forwarder staff

How to register

  • This diploma program consists of 9 required courses, all of which must be completed within 1 year.
  • To begin working toward your diploma, go to each required course page and register individually. You must complete all selected courses to be eligible for the diploma.

How to obtain your diploma

As you complete each course, it will be added to your training history found under My Training << Learn status << Completed. Once all the necessary courses are successfully completed, your diploma will be awarded and made available for download from your training profile.

 

To receive the diploma candidates must complete

  • 9 Required courses

Required courses

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Air Cargo Business Strategy and Planning

Find new managerial perspectives and create strategic pillars, develop encouraging business strategies and materialize plans with accuracy, while working towards a common stakeholder strategic goal.

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Air Cargo Competitor Analysis and Market Research

Learn about the factors that impact performance in the industry, how to make effective decision through the interpretation of market research and analysis, and how to help your company improve its market share

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Air Cargo Customer Service

Help your business to develop its customer service program to the highest level Learn about customer needs and demands, the ethics of customer service, and customer contact techniques to help your business to develop its customer service program to the highest level.

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Air Cargo Fundamentals

Acquire basic understanding of the terms, equipment, documents and procedures used in the global air cargo industry

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Air Cargo Marketing and Product Strategy

The air cargo marketing and product management is a unique virtual course that will provide you a wide range of tools and techniques to develop a strategic marketing plan in a competitive air cargo industry

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Air Cargo Revenue Optimization

Learn the fundamental air cargo revenue management procedures and optimization skills.

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Air Cargo Route Profitability

Make rapid decisions on whether to alter, supplement or exclude routes from your air cargo network or schedule for profitability

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Air Cargo Sales

Develop a strategic sales plan in a competitive air cargo industry and learn how to benchmark a company’s sales plan

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Cargo Business Foundation

Explore air cargo strategies, sales, market and competitor analysis especially in demanding times and help your company to tackle the current challenges

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