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Travel Sales and Operations Diploma (self-study)

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Diploma

About the diploma

3 courses to be completed in 3 years

IATA Travel Sales and Operations Diploma (self-study)

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Demonstrate that you have gained complete essential competencies to be a successful travel agent or travel agency manager with the IATA Travel Sales and Operations Diploma. Promote yourself as a holder of the highest level travel and tourism diploma to employers, customers, and travel industry suppliers.

Download the Outline

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Course code: DIPL-55

What you will learn

Upon completion of this diploma you will be able to:

  • Plan, organize and sell a variety of journeys and travel products that deliver satisfying travel experiences
  • Provide professional advice to your clients on the best travel options, customizing and constructing complex travel itineraries with specialized knowledge of travel products and sales skills
  • Supervise and manage a team and make business decisions based on sound negotiating strategies, product development, marketing and measuring financial performance

Who should attend

This diploma is recommended for:

  • Travel agents/consultants
  • Airline ticket and customer service agents
  • Call center customer service agents
  • Travel agency owners, operations, marketing and account managers
  • Travel agency accountants and back-office staff

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To receive the diploma candidates must complete

  • 2 Elective courses

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