Travel Sales and Operations Diploma (self-study)

3 courses to be completed in 3 years

Demonstrate that you have gained complete essential competencies to be a successful travel agent or travel agency manager with the IATA Travel Sales and Operations Diploma. Promote yourself as a holder of the highest level travel and tourism diploma to employers, customers, and travel industry suppliers.



Course code: DIPL-55

Upon completion of this diploma you will be able to:

• Plan, organize and sell a variety of journeys and travel products that deliver satisfying travel experiences
• Provide professional advice to your clients on the best travel options, customizing and constructing complex travel itineraries with specialized knowledge of travel products and sales skills
• Supervise and manage a team and make business decisions based on sound negotiating strategies, product development, marketing and measuring financial performance

Key topics

The key topics that are covered during this diploma include:

• World and destination geography
• Travel logistics including travel document issuance, reservations and GDS functionality
• Standard and niche travel products and product development
• Strategies in customer service delivery, sales, marketing and social media
• Strategic management and negotiation
• Administration and accounting
• Meeting and event planning
• Expertise in air journey pricing and ticketing
• Travel industry laws and regulations

How to register

• This diploma program consists of 2 required courses and 1 elective course of your choice, all of which must be completed within 3 years.
• To begin working toward your diploma, go to each required and elective course page and register individually. You must complete all selected courses to be eligible for the diploma.

How to obtain your diploma

As you complete each course, it will be added to your training history found under My Training << Learn status << Completed. Once all the necessary courses are successfully completed, your diploma will be awarded and made available for download from your training profile.

 

This diploma is recommended for:

• Travel agents/consultants
• Airline ticket and customer service agents
• Call center customer service agents
• Travel agency owners, operations, marketing and account managers
• Travel agency accountants and back-office staff