Distribution and Airline Retailing with NDC (e-learning)

About the course

5-hour e-learning course

Delivered in media-rich and interactive animation, this course is a journey that begins by comparing existing direct and indirect air distribution channels. Then it presents today’s emerging distribution systems supported by New Distribution Capability (NDC) standards. You will appreciate how airlines optimally distribute their products and services through their own website channels and how the industry is working to replicate the same functionality in indirect channels used by travel agents and other intermediaries. This course ends with a tour of innovative enhancements in distribution that is only possible in an NDC environment. Such enhancements benefit all players in the travel value chain, creating an improved user and customer experience. This course will satisfy your curiosity around NDC, dispel potential myths and provide practical learning through NDC simulation.

Course code: TTTG-24

Group discounts
Considerable discounts are available for multiple purchases (30+ users) of this course. To simplify company-wide implementation, you can also host this e-learning course on your company’s Learning Management. Please contact us for more information.

Course format

• This e-learning course requires approximately 5 hours of study, to be completed within 6 months from the purchase date (enrollment validity).
• After the enrollment validity expires, the users will not have access to the course content and will not be able to take the exam/assessment.
• The recommended level for this course is Entry-level and Intermediate.
• Student performance will be based on an exam/assessment. Please refer to the Exam/Assessment Information below for more details.

Registration information

• When you click to purchase the e-learning course, you will be directed to log in to your Training Account.

Important: Please note that if you are purchasing courses for more than one person, you must create a User Account for each individual. Registration and payment must be done through each User Account. You cannot use one User Account to purchase courses for multiple individuals. However, you may pay for multiple individuals by one credit card or bank transfer through each individual’s User Account. If you pay by bank transfer, please attach a copy of the bank transfer issued by the sender’s bank to each individual’s order.

What you will learn

Upon completing this course you will have the skills to:

• Explain the advantages and limitations inherent to making and managing flight reservations via traditional indirect channels
• Describe how New Distribution Capability (NDC) enables airline suppliers and online booking engines to enhance direct distribution of travel products, especially ancillary sales
• Implement new technologies to enhance the travel shopping experience for self-service consumers
• Anticipate the value that the next generation of New Distribution Capability (NDC) will create for travelers and the travel industry

Course content

• Airline distribution life cycle
• Direct and indirect distribution TMC (Travel Management Company)
• Airline distribution capability
• New Distribution Capability (NDC)
• One order

Who should attend

This course is recommended for:

• Travel agents, tour operators, business process outsourcing (BPO) call centers
• Airline reservation and ticket agents
• Agency/airline marketing and sales staff

Certificate awarded

Upon successful completion of the exam/assessment, you will be awarded a Certificate that you can print for your records.

Exam/Assessment information

Please read the General Information on Self-study exams.

• Delivery method: Unsupervised online-based exam. Assessment can be taken at any time at your convenience.
• Format: 40 multiple-choice questions
• Time allowance: 2 hours
• Passing grade: 70% correct answers
• Distinction: 90% correct answers
• Number of exam/assessment attempts: 2

Important note: The exam/assessment should be accessed after you have completed the course module. Once you have started the assessment you can no longer access the course module.