Diversity and Inclusion (e-learning)



About the course

1.5-hour e-learning course

IATA Diversity and Inclusion  aviation training course According to ‘Diversity Best Practices’, inclusion involves utilizing difference to benefit an organization. A study of the global aviation industry in 2016 reported that there was a significant amount of work to be done in incorporating diversity and inclusion practices into airline corporate culture. The study of 73 airlines also found that whilst the value of diversity was acknowledged, inclusiveness was not a core competence of the business. Those airlines who understand the value of diversity and inclusion have been able to seek out previously unrecognized opportunities and boost operational productivity and effectiveness. This course will enable you to understand the importance of diversity and inclusion and the economic and intangible benefits of an inclusive corporate culture.

Download the Outline

Course code: TALM-57

Group discounts
Considerable discounts are available for multiple purchases (30+ users) of this course. To simplify company-wide implementation, you can also host this e-learning course on your company’s Learning Management.
Please contact us for more information.

Course format

  • This e-learning course requires approximately 1.5 hours of study, to be completed within 6 months from the purchase date (enrollment validity). After the enrollment validity expires, the users will not have access to the course content and will not be able to take the exam.
  • Student performance will be based on an examination. Please refer to the Exam Information below for more details.

Registration information

Important: Please note that if you are purchasing courses for more than one person, you must create a User Account for each individual. Registration and payment must be done through each User Account. You cannot use one User Account to purchase courses for multiple individuals. However, you may pay for multiple individuals by one credit card or bank transfer through each individual’s User Account. If you pay by bank transfer, please attach a copy of the bank transfer issued by the sender’s bank to each individual’s order.


All locations
All availability
Course fee by user
USD 50

What you will learn

Upon completing this course you will have the skills to:

  • Define Diversity and Inclusion in relation to the workplace
  • Recognize the importance and benefits of diversity and inclusion practices to the airline industry
  • Compare and contrast diversity and inclusion programs in airlines
  • Define how diversity and inclusion programs can be embedded into the corporate culture

Course content

The key topics that are covered during this course include:

  • Definition of Diversity and Inclusion
  • Diversity and Inclusion programs within the airline environment
  • Case study: Women in Aviation - easyJet
  • Case study: Changing policy to allow cultural tattoos for frontline employees at Air New Zealand
  • Embedding diversity and inclusion practices into the corporate culture


  • Case studies
  • Self-assessment
  • Research

Who should attend

This course is recommended for:

  • HR Managers
  • Team Leaders
  • Professionals interest in what the aviation industry is doing regarding L&D

Certificate awarded

Upon successful completion of the exam/assessment, you will be awarded a Certificate that you can print for your records.

Exam/Assessment information

Please read the IATA Training Unsupervised Online Examination Student User Guide for Partner-taught or Self-study exams.

  • Method: Unsupervised online exam The exam/assessment can be taken at any time at your convenience.
  • Format: 5 multiple-choice questions
  • Time allowance: 20 minutes
  • Passing grade: 100% correct answers

Important note: The exam/assessment should be accessed after you have completed the course module. Once you have started the assessment you can no longer access the course module.

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