Human Factors in Ground Operations

3-day (24 hours) classroom course

Ground Operations is a service sector where turnaround teams play a key role in the safety and on-time performance. Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.

Course code: GOC034VEEN02

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Recommended level is Intermediate.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

On completion of this course you will be able to:

• Know the human factors that can impact your ground operations
• Evaluate the situation at your station and recommend solutions for reducing human error
• Cooperate with your teams to address potential threats in your operations
• Manage processes to control human factors in your operations
• Communicate the importance of human factors initiatives to your colleagues and stakeholders

The key topics that are covered during this course include:

• Introduction to the human factors concept
• The influence of human factors in aviation
• Comparing human error and technical fault incidents
• How human factors can improve safety
• Examples of human error and technical fault incidents (exercise)
• Analysis of initiating and modulating factors
• Analysis of the “Top-12” human factor issues in ground operations
• Responsibilities for monitoring, reporting, training and auditing
• Communication, responsibilities and Standard Operating Procedures (SOP)

Activities

• Exercises
• Examples

This course is recommended for:

• Airport managers and coordinators
• Station managers
• Airport authority operation managers
• Ground service provider staff
• Regulator staff

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.