IOSA: Building the Mindset for Continuous Safety Improvement

4- hour e-learning course

Strengthening safety performance starts with the right mindset. IATA’s introductory IOSA: Building the Mindset for Continuous Safety Improvement course equips aviation professionals with the foundational understanding needed to navigate an initial IATA Operational Safety Audit (IOSA) and to embrace the industry’s shift toward a performance-based auditing approach. You will explore how IOSA has evolved, what the audit process entails, and why proactive safety management and continuous improvement are essential to modern airline operations. Through practical, easy to apply concepts, the course helps you understand your responsibilities within the IOSA framework and how Safety Management Systems and Quality Assurance processes support sustainable operational excellence. By the end of this course, you will be prepared to begin your IOSA journey and progress confidently toward more advanced IOSA training offered by IATA

Course Code: SAC059ELEN01

Group discounts
Discounts are available for bulk orders. Please contact us for more information.

Course format

• This self-study e-learning course requires approximately 4 hours of study, to be completed within 6 months from the purchase date (enrollment validity).
• After the enrollment validity expires, the users will not have access to the course content and will not be able to take the assessment.
• The recommended level for this course is Entry-level.
• Student performance will be based on an assessment. Please refer to the Assessment Information below for more details.

Registration information

• Please refer to our payment methods and applicable taxes.
• When you click to purchase the course, you will be directed to log in to your Training Profile through our Customer Portal.
• Are you purchasing the course for several people at once? Please find out how on our Payment page.

Upon completing this course you will have the skills to:

• Enumerate the evolution of the IOSA Audit Program from compliance-based to performance-based auditing approach
• Summarize the IOSA framework and the documentation structure in use for both initial and renewal certification audits
• Establish Key Operator’s Responsibilities for Initial and Renewal registration
• Summarize how to consistently implement SMS and Quality Assurance according to IOSA Standards towards continuous improvement

The key topics that are covered during this course include:

• IOSA’s Purpose and global role
• Why IOSA Is Moving from compliance-based to Performance-Based Auditing
• Applicability of the IOSA Program
• The Audit process
• Importance of Safety and Quality Assurance processes within IOSA

This course is recommended for:

• Newly hired airline staff
• Practitioners in Compliance Monitoring/Quality and Safety audits
• Airline Operational Management and non-management personnel in charge of the internal implementation of the IOSA program
• Any aviation industry personnel interested in understanding the IOSA program

Upon successful completion of the assessment, you will be granted an Award that you can print for your records.

Assessment information

Please read the General Information on Self-study exams.

• Delivery method: Unsupervised online-based exam. Assessment can be taken at any time at your convenience.
• Format: 25 multiple-choice questions
• Time allowance: 1 hour
• Passing grade: 70% correct answers
• Number of assessment attempts: 2

Important note: The assessment should be accessed after you have completed the course module. Once you have started the assessment you can no longer access the course module.