Managing Stakeholders in a Changing Environment (classroom)



About the course

4-day (32 hours) classroom course

IATA Managing Stakeholders in a Changing Environment aviation training course

As a global business, aviation operates in a dynamic multi-cultural and ever-changing environment, where cross-cultural collaboration is vitally important. The ability to effectively build durable relationships with key stakeholders is critical. In such a changing environment, as decisions need to be taken and solutions implemented, resistance and conflict can also arise, which can slow down or even block change. IATA’s Managing Stakeholders in a Changing Environment course will equip you to identify and effectively engage with stakeholders, with confidence, ensuring the most appropriate and effective means of communication is utilized to maximize this engagement. It will also help you recognize different types of resistance, understand the fundamental sources of conflict and provide you with the tools and techniques to overcome it. The unique context of this course will be an understanding and appreciation of the importance of organization culture in international aviation.

Download the Outline

Course Code: TALH-15

Course format


  • Recommended level is Entry-level and Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 or the equivalent for courses held in languages other than English.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

Managing Stakeholders in a Changing Environment (classroom)

Switzerland, Geneva (IATA)
3 - 6 June, 2024
Register before May 13, 2024 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 12 May
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 214572
USD 1,790
USD 5,330
USD 2,600

Find out more about our IATA Training Center in Geneva, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Geneva.

What you will learn

Upon completing this course, you will be able to:

  • Drive and support change through leadership behaviors and effective communication
  • Identify stakeholders and understand the importance of emotional and cultural awareness
  • Enhance your understanding of common dynamics in change situations and the various forms of resistance and conflict
  • Apply best practices of Stakeholder Management
  • Recognize the importance of organizational cultures and cross-cultural management within an organization

Course content

The key topics that are covered during this course include:

  • Stakeholder management
  • Communication and engagement
  • Resistance
  • Conflict
  • Organizational culture


  • Case study
  • Role play
  • Presentation

Who should attend

This course is recommended for:

  • Individuals aspiring to or in positions of influence, involved in projects and change strategies

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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