Managing the Travel Business Diploma

120-hour e-book diploma

With more than 1 billion international trips each year, the travel industry offers travel professionals excellent business opportunities. This course will help you take advantage of these opportunities by improving your skills in supervising and managing people and by building business relationships based on win-win negotiating strategies. Learn how to be competitive by developing new products and market them effectively. You will also gain insight on agency accounting procedures to build business plans that lead to good financial health.

Diploma code: TTC003EBEN02

Diploma format

• This is a self-study diploma, which will take you approximately 120 hours to complete, depending on your previous knowledge and experience.
• The course materials are provided in e-book format.
• You will have 12 months to complete the diploma and exam (enrollment validity), which starts from the date you purchase the diploma.
• The recommended level for this diploma is Intermediate and Advanced.
• Performance will be based on an examination. Please refer to the Exam Information below for more details.

Please note: Once you have completed the exam you will no longer have access to the diploma content, and after the 12-month enrollment validity expires you will no longer have access to the diploma content, nor will you be able to take the exam.

Study with the help of an Instructor

If you would prefer to study this diploma with the help of a local trainer, enrol at an IATA Authorized Training Center near you.

Registration information

• Please refer to our payment methods and applicable taxes.
• When you click to purchase the course, you will be directed to log in to your Training Profile through our Customer Portal.
• Are you purchasing the course for several people at once? Please find out how on our Payment page.

Upon completing this diploma, you will have the skills to:

• Increase your opportunity for career advancement
• Become entrepreneurial and creative
• Open your own travel agency or tour company
• Grow your business and profits
• Improve operational processes

The key topics that are covered during this diploma include:

• Managerial and negotiation skills
• Marketing and pricing
• Tour production and event planning
• Administration and accounting
• Laws related to the travel industry

This diploma is recommended for:

• Agency administration
• Mid-level managers and supervisors
• Agency back-office personnel
• Travel Managers

An IATA Certificate of Completion is awarded to participants who successfully pass the final exam.

Exam information

Please read the information about Online Exams with Remote Supervision (OERS), and check the Course Edition List for Exams (pdf) when booking your exam.

• Method: Online exam with remote supervision (OERS)
• Format: 80 multiple-choice questions. Closed course book exam.
• Time Allowance: 2 hours
• Passing Grade: 60% correct answers
• Distinction Grade: 85% correct answers
• Number of exam attempts: 2