Repricing Exchanges and Reissues (classroom)
About the course
4-day (32 hours) classroom course
Frequent itinerary changes by the customers are
distressing your staff? Reissuing or exchanging tickets without errors is
essential to building trust and loyalty with your customers. Learn how to apply
correct ticketing rules and perform complex transactions such as revalidating,
exchanging or reissuing tickets without errors. Increase productivity and save
costs by learning new netting procedures and IATA resolutions that apply for
ticket alterations.
This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.
Course Code: TALF-54
Course format
- This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
- Student performance will be based on an assessment.
Prerequisites
How to register
To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.
There are no scheduled classes at the moment
What you will learn
On completion of this course you will be able to:
- Apply correct ticketing rules and IATA procedures to exchanges/reissue ticketing entries to avoid debit memos and associated costs
- Apply the new netting procedures
- Reprice tickets using either historical or current fares
- Convert one currency to another accurately
- Assess taxes/fees/charges to be refunded or collected
Course content
The key topics that are covered during this course include:
- Related fees and other charges
- The electronic ticket
- Electronic miscellaneous documents
- Assessment of change fees
- Exchange transactions
- Reissue transactions
- Voluntary refunds
- Involuntary rerouting
Activities
- Interactive assignments
- Exchange/Reissue netting activities
- Manual fare calculation and simulation
Who should attend
This course is recommended for:
- Tariff managers
- Sales and ticketing executives
- Airline ticketing agents
- Interline billing specialists
- Revenue accountants
- Travel agency employees
Certificate awarded
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.