Some of these topics are also explored in the following virtual classroom course:

About

Develop your ability to recognize ticketing entries and handle voluntary and involuntary e-ticket alterations.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TALF-54

Course format

• This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
• Student performance will be based on an assessment

Prerequisites

• There are no prerequisites for this course
• Recommended level is Advanced
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• To attend a class scheduled at one of our training centers: Register early and save up to 20%! Please read the Terms for the early bird discount. The discount will be calculated at the time of payment.
• To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

What you will learn

On completion of this course you will be able to:

• Apply the latest exchange/reissue and netting procedures
• Manage Miscellaneous Charges Orders (MCOs) in an electronic environment
• Handle different refund requests
• Determine when endorsements are necessary in an electronic ticketing environment
• Re-price tickets using either historical or current fares and exchange

Course content

• Changes in fares and rules/fare guarantee
• Monetary ticketing entries
• Voluntary rerouting (totally unused tickets and partially used tickets)
• Exchange/Reissues: with ADC / No Additional Collection (ADC) / with refundable balance
• Accepting MCO/MPD/EMDs for additional payment

Who should attend

This course is recommended for:

• Tariff managers
• Sales and ticketing executives
• Fares and ticketing instructors
• Senior interline billing specialists

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.