You can also take this course online in a LIVE virtual classroom setting:

About the course

4-day (32 hours) classroom course

Frequent itinerary changes by the customers are distressing your staff? Reissuing or exchanging tickets without errors is essential to building trust and loyalty with your customers. Learn how to apply correct ticketing rules and perform complex transactions such as revalidating, exchanging or reissuing tickets without errors. Increase productivity and save costs by learning new netting procedures and IATA resolutions that apply for ticket alterations.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course Code: TALF-54

Course format

• This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
• Student performance will be based on an assessment.

Prerequisites

• You should have completed the IATA Passenger Fares and Ticketing Intermediate course or have prior experience in constructing special fares.
• Recommended level is Advanced.
• The recommended level of language proficiency is ICAO Operational Level 4 or the equivalent for courses held in languages other than English.

How to register

• When you click the Register button, you will be directed to login to your Training Account.
• Register early and save up to 20% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

What you will learn

On completion of this course you will be able to:

• Apply correct ticketing rules and IATA procedures to exchanges/reissue ticketing entries to avoid debit memos and associated costs
• Apply the new netting procedures
• Reprice tickets using either historical or current fares
• Convert one currency to another accurately
• Assess taxes/fees/charges to be refunded or collected

Course content

The key topics that are covered during this course include:

• Related fees and other charges
• The electronic ticket
• Electronic miscellaneous documents
• Assessment of change fees
• Exchange transactions
• Reissue transactions
• Voluntary refunds
• Involuntary rerouting

Activities

• Interactive assignments
• Exchange/Reissue netting activities
• Manual fare calculation and simulation

Who should attend

This course is recommended for:

• Tariff managers
• Sales and ticketing executives
• Airline ticketing agents
• Interline billing specialists
• Revenue accountants
• Travel agency employees

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.