Passenger Fares and Ticketing - Basic (classroom)
Did you know that in the past 5 years, 382 participants from 62 countries have taken this course with IATA?
About the course
5-day (40 hours) classroom course
Learn the fundamentals for pricing journeys, how to
interpret constructed fares, and how to decode electronic ticket data so you
can provide your customers with the best service possible. With the abundance
and complexity of today’s fare options, your clients expect you to provide a
service that is accurate, faster and more affordable than the competition. This
course teaches the language of fare construction and fare rules, so you can
provide your customers with the best advice and the lowest fare for their air
itinerary and needs. You will develop new skills through practical exercises
and with the support of reference materials, to become the travel professional
your customer’s trust.
This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.
Course code: TALF-28
Course format
- This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
- Student performance will be based on an assessment.
Prerequisites
- Recommended level is Entry-level.
- The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.
How to register
To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.
3 additional classes are scheduled
United States, Miami (IATA, ACCET Accredited)
5 - 9 June, 2023
Register before 05 Mar, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply.
Please register by 15 May
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172072
English
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Singapore, Singapore (IATA)
2 - 6 October, 2023
Register before 02 Jul, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply.
Please register by 11 Sep
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172538
English
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What you will learn
Upon completion of this course you will be able to:
- Identify the parts of a journey and match cities and countries with IATA Traffic
-
Identify conference areas and sub-areas and the global indicator for the routing flown
-
Quote routing fares and fares using the mileage formula; and convert and round currencies
-
Price one-way, round and circle trips; and interpret electronic ticket (e-ticket) data elements
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Collect applicable taxes, fees, and charges; and understand child and infant fares
-
Explain baggage and validating carrier rules
Course content
The key topics that are covered during this course include:
- IATA geography
- Traffic conference areas
- Sub-areas
- Fare construction formula
- Mileage system
- Carrier routings
- Fare types
- Normal unrestricted and normal restricted fares
- Restricted l fares overview
- Journey pricing
- One-ways
- Round and circle trips
Who should attend
This course is recommended for:
- Airline call center, reservation and ticket agents
- Travel agents
- Airline tariff and pricing analysts
- Interline billing auditors and revenue accountants
Certificate awarded
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
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