Passenger Fares and Ticketing - Basic (classroom)

Did you know that in the past 5 years, 343 participants from 53 countries have taken this course with IATA?

5-day (40 hours) classroom course

Learn the fundamentals for pricing journeys, how to interpret constructed fares, and how to decode electronic ticket data so you can provide your customers with the best service possible. With the abundance and complexity of today’s fare options, your clients expect you to provide a service that is accurate, faster and more affordable than the competition. This course teaches the language of fare construction and fare rules, so you can provide your customers with the best advice and the lowest fare for their air itinerary and needs. You will develop new skills through practical exercises and with the support of reference materials, to become the travel professional your customer’s trust.

Course code: TALF-28

Course format

• This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
• Take this course at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Recommended level is Entry-level.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Upon completion of this course you will be able to:

• Identify the parts of a journey and match cities and countries with IATA Traffic Conference Areas
• Identify conference areas and sub-areas and the global indicator for the routing flown
• Quote routing fares and fares using the mileage formula; and convert and round currencies
• Price one-way, round and circle trips; and interpret electronic ticket (e-ticket) data elements
• Collect applicable taxes, fees, and charges; and understand child and infant fares
• Explain baggage and validating carrier rules

The key topics that are covered during this course include:

• IATA geography
• Traffic conference areas
• Sub-areas
• Fare construction formula
• Mileage system
• Carrier routings
• Fare types
• Normal unrestricted and normal restricted fares
• Restricted l fares overview
• Journey pricing
• One-ways
• Round and circle trips

Supporting materials

• Fare Lookup tool
• Course manual and supplementary workbook

This course is recommended for:

• Airline call center, reservation and ticket agents
• Travel agents
• Airline tariff and pricing analysts
• Interline billing auditors and revenue accountants

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.