My Training Account
Need Help?
Request a duplicate certificate
If you need a duplicate certificate for a course completed within the last five years, please contact our Customer Service team by raising a case and providing the required information as outlined below. Please note that an additional fee applies.
- Electronic duplicate certificates: USD 100
Important: Certificates issued after 1 September 2025 can be downloaded directly from your training account at no extra cost.
Need Help?
How to raise a case for a duplicate certificate
- Log in to our Customer Portal
- Select Help from the top menu >> Contact Us >> Customer Portal
- Complete the form to Raise a Case.
- Enter Duplicate Certificate Request in the subject line.
- Provide the following details:
- Full Name (as on original certificate)
- Course name and completion date
- Training Account ID (if known)
- Specify whether you need an electronic copy (USD 100) or a printed copy (USD 250)
- Review your information and submit the case.
You will receive a confirmation e-mail with payment instructions and processing timelines.
