Did you know that in the past 5 years, 745 participants from 99 countries have taken this course with IATA?

About the course

5-day (15 hours) LIVE virtual classroom course

Improve the On-Time Performance (OTP) of your station. Essential training for Station Managers working for ground service providers and self-handling airlines. This course helps you examine ground handling functions, from marshaling to pushback, check-in to deicing. Analyze the management responsibilities on the ramp and in the passenger and cargo terminals.

Course code: TALP-02-VC

Course format

• The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
• The course will take you approximately 15 hours to complete and be held over 5 days.
• There will be 2 live interactive virtual classroom sessions per day, each session will be 90 minutes.
• The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
• Student performance will be based on an assessment.

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training.

Prerequisites

• Participants should have prior knowledge of airport business and operations.
• Recommended level is Advanced.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account. Please have your login details ready.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount. The discount will be calculated at the time of payment.

To arrange in-house training for your company: Complete the in-house training request form or contact the B2B Training Specialist in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

What you will learn

On completion of this course you will be able to:

• Manage all ground handling services according to the IATA Airport Handling Manual (AHM)
• Increase the efficiency of stations as an airline or service provider
• Work within the frame of the IATA Airport Handling Manual and IATA Standard Ground Handling Agreement
• Build a sustainable relationship between the airline and handler management

Course content

• Cooperation between airlines and service providers
• Duties of the station manager
• Principles of customer service
• Facilitation and simplifying passenger travel
• Ramp,cargo and terminal activities
• Service Level Agreements (SLA)
• Resources and GSE management
• ULD handling
• Aviation security awareness
• Baggage handling
• Emergency response planning

Supporting materials

Every participant receives a complimentary copy of the latest IATA Airport Handling Manual (AHM) and the IATA Ground Operations Manual (IGOM) in e-book format. These are indispensable field publications that you will refer to throughout this course and in your day-to-day duties.

The latest version of the AHM and IGOM manuals (single-user license) represent a value of $728 included in the price of this course!

Who should attend

This course is recommended for:

• Airline station managers
• Ground handling managers and supervisors
• Airport authorities

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.