Station Operations Control

4-day (32 hours) classroom course

Essential training for operations officers at the control centers of ground service providers and self-handling airlines. Gain practical knowledge of station control to run efficient and safe ground operations. Learn operational aspects to perform quick turnarounds and minimize delays.

Course code: GOC028VEEN01

Course format

• This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Participants should have some knowledge of ramp, passenger and cargo handling operations.
• Recommended level is Entry-level and Intermediate.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

On completion of this course, you will be able to:

• Understand the basic principles of flight related to aircraft weight and balance
• Coordinate aircraft handling operations
• Plan for ground staff resources and GSE
• Handle communications in response to emergency situations
• Manage standard messaging
• Support cockpit crew before departure
• Complete basic slot requests
• Support airline operations for fast turnarounds

The key topics that are covered during this course include:

• Practical overview
  • Aircraft and airport characteristics
  • Airport and aircraft codes
  • GSE equipment characteristics
  • Weight and balance principles
  • Basic meteorology (METAR/TAF/Enroute)
• Communications
  • IATA standards Messaging (AHM7XX)
  • Introduction to EMD/ EDM (Electronic Miscellaneous Document)
  • Air to ground radiotelephony
  • SLOT messaging, basic SLOT requests and replies
• Operations
  • Ramp services (AHM631)
  • Ground operations manuals and their maintenance
  • Passenger and cargo handling overview
  • Turn around coordination (AHM021&615&616)
  • Station control in CDM (Collaborative Decision Making)
  • Flight documentation
  • Presentation of AIP
  • Security awareness
  • Emergency response procedures (including AHM633)
• Resources
  • Basic Resources Management and Team Management

This course is recommended for:

• Station Operations Controllers
• Ground Service Providers supervisors
• Station Management assistants
• Airline Representative
• Airline Ground Staff

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.