Travel Agency Fees: A Professional Approach (e-learning)

2.5-hour e-learning course

A fee-based business model is essential for travel agencies and significantly enhances their profitability. In this course, you will learn the general trends and best practices in the implementation or setting of agency fees, the various types of fees collected by travel agencies, and the best way to communicate them to customers. This course also explains the evolution in the role of the travel agent, the airline industry business model, and the role of the travel customer. Additionally, it communicates complex information, such as how to compute, market, explain, defend, and ultimately charge transaction fees, and will prepare you for this course examination.

Course code: TTTG-13

Group discounts
Considerable discounts are available for multiple purchases (30+ users) of this course. To simplify company-wide implementation, you can also host this e-learning course on your company’s Learning Management. Please contact us for more information.

Course format

• This self-study e-learning course requires approximately 2.5 hours of study, to be completed within 6 months from the purchase date (enrollment validity).
• After the enrollment validity expires, the users will not have access to the course content and will not be able to take the exam/assessment.
• The recommended level for this course is Intermediate and Advanced.
• Student performance will be based on an exam/assessment. Please refer to the Exam/Assessment Information below for more details.

Registration information

• When you click to purchase the e-learning course, you will be directed to log in to your Training Account.

Important: Please note that if you are purchasing courses for more than one person, you must create a User Account for each individual. Registration and payment must be done through each User Account. You cannot use one User Account to purchase courses for multiple individuals. However, you may pay for multiple individuals by one credit card or bank transfer through each individual’s User Account. If you pay by bank transfer, please attach a copy of the bank transfer issued by the sender’s bank to each individual’s order.

Upon completing this course you will have the skills to:

• Explain the changing environment of the airline industry and travel consumer
• Define sales cycles and utilize them to their advantage
• Convey the importance of attitude within the workplace
• Describe the revenue, merchant, and consultant models
• Build an agency environment suitable to the implementation of service fees
• Calculate costs and ROI associated with providing services
• Differentiate between costs associated with corporate and leisure travel
• Determine key revenue generators, and how they contribute to increasing the bottom-line
• Explain the benefit of IATA's TASF solution

The key topics that are covered during this course include:

• Evolving airline and travel consumer environment
• Customer retention and loyalty
• Sales cycles and agency culture
• Revenue, merchant, and consultant models
• Cost structures, calculation and ROI
• Time management
• Pricing, fees, and revenue generation
• Packaging and value-added services
• IATA's BSP and TASF systems

This course is recommended for:

• Travel industry entrepreneurs
• Travel agency employees and managers
• Airline ticketing agents and managers
• Air fares and ticketing specialists

Upon successful completion of the exam/assessment, you will be awarded a Certificate that you can print for your records.

Exam/Assessment information

Please read the General Information on Self-study exams.

• Delivery method: Unsupervised online-based exam. Assessment can be taken at any time at your convenience.
• Format: 50 multiple-choice questions
• Time allowance: 2 hours
• Passing grade: 70% correct answers
• Number of exam/assessment attempts: 2

Important note: The exam/assessment should be accessed after you have completed the course module. Once you have started the assessment you can no longer access the course module.