A fee-based business model is essential for travel agencies and significantly enhances their profitability. In this course you will learn the general trends and best practices in the implementation or setting of agency fees, the various types of fees collected by travel agencies, and the best way to communicate them to customers.
This course also explains the evolution in the role of the travel agent, the airline industry business model, and the role of the travel customer. Additionally, it communicates complex information, such as how to compute, market, explain, defend, and ultimately charge transaction fees, and will prepare you for this course examination.
Course code: TTTG-13
Please note: As of 31 December 2020 we will update the course format to html5, which is compatible with Chrome browser. The course content will remain the same. If your course validity extends past this date and you have not completed the course by 31 December 2020, you will be required to repeat all modules in order to complete the course.
Important: Please note that if you are purchasing courses for more than one person, you must create a User Account for each individual. Registration and payment must be done through each User Account. You cannot use one User Account to purchase courses for multiple individuals. However, you may pay for multiple individuals by one credit card or bank transfer through each individual’s User Account. If you pay by bank transfer, please attach a copy of the bank transfer issued by the sender’s bank to each individual’s order. If you are a company wishing to purchase courses for 10 or more employees, please Contact Us for more information on how to register multiple users.
Upon completing this course you will be able to:
This course is recommended for:
Upon successful completion of the exam, you will be awarded an e-Certificate available for you to print for your records.
Please read the General Information on Self-study exams.