Travel Agency Fees: A Professional Approach - eLearning - English


A fee-based business model is essential for travel agencies and significantly enhances their profitability. In this course you will learn the general trends and best practices in the implementation or setting of agency fees, the various types of fees collected by travel agencies, and the best way to communicate them to customers.

This course also explains the evolution in the role of the travel agent, the airline industry business model, and the role of the travel customer. Additionally, it communicates complex information, such as how to compute, market, explain, defend, and ultimately charge transaction fees, and will prepare you for this course examination.

Course code: TTTG-13

Please note: As of 31 December 2020 we will update the course format to html5, which is compatible with Chrome browser. The course content will remain the same. If your course validity extends past this date and you have not completed the course by 31 December 2020, you will be required to repeat all modules in order to complete the course.

Course format

  • This e-learning course requires approximately 2.5 hours of study, to be completed within 6 months.
  • Student performance will be based on an examination. Please refer to the Exam Information below for more details.

Registration information

Important: Please note that if you are purchasing courses for more than one person, you must create a User Account for each individual. Registration and payment must be done through each User Account. You cannot use one User Account to purchase courses for multiple individuals. However, you may pay for multiple individuals by one credit card or bank transfer through each individual’s User Account. If you pay by bank transfer, please attach a copy of the bank transfer issued by the sender’s bank to each individual’s order. If you are a company wishing to purchase courses for 10 or more employees, please Contact Us for more information on how to register multiple users.


All locations
All availability
Course fee by user
USD 200

What you will learn

Upon completing this course you will be able to:

  • Explain the changing environment of the airline industry and travel consumer
  • Define sales cycles and utilize them to their advantage
  • Convey the importance of attitude within the workplace
  • Describe the revenue, merchant, and consultant models
  • Build an agency environment suitable to the implementation of service fees
  • Calculate costs and ROI associated with providing services
  • Differentiate between costs associated with corporate and leisure travel
  • Determine key revenue generators, and how they contribute to increasing the bottom-line
  • Explain the benefit of IATA's TASF solution

Course content

  • Evolving airline and travel consumer environment
  • Customer retention and loyalty
  • Sales cycles and agency culture
  • Revenue, merchant, and consultant models
  • Cost structures, calculation and ROI
  • Time Management
  • Pricing, fees, and revenue generation
  • Packaging and value-added services
  • IATA's BSP and TASF systems

Download the Outline

Who should attend

    This course is recommended for:

    • Travel industry entrepreneurs
    • Travel agency employees and managers
    • Airline ticketing agents and managers
    • Air fares and ticketing specialists

    Certificate awarded

    Upon successful completion of the exam, you will be awarded an e-Certificate available for you to print for your records.

    Exam information

    Please read the General Information on Self-study exams.

    • Exam Method: Non-supervised online-based exam. Exam can be taken any time at your convenience.
    • Exam Format: Multiple Choice questions
    • Number of questions: 50
    • Time Allowance: 2 hours
    • Passing Grade: 70% correct answers
    • Number of exam attempts: 1

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