Foundation in Travel and Tourism with Galileo Diploma (partner-taught or self-study)

PARTNER-TAUGHT OR SELF-STUDY

Did you know that in the past 3 years, 6576 participants from 37 countries have taken this course with IATA?

About the course

200-hour partner-taught or self-study course

Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.

Course code: TTTG-06

Diploma format

• This is a partner-taught or self-study diploma, which will take you approximately 200 hours to complete, depending on your previous knowledge and experience.
• The diploma materials are provided in e-book or printed format. Please choose the format when you register.
• You will have 12 months to complete the course and exam (enrollment validity), which starts from the date you purchase the diploma.
• The recommended level for this course is Entry-level.
• Performance will be based on an examination. Please refer to the Exam Information below for more details.

Please note: Once you have completed the exam you will no longer have access to the diploma material, and after the 12-month enrollment validity expires you will no longer have access to the diploma content, nor will you be able to take the exam.

Study with the help of an Instructor

If you would prefer to study this diploma with the help of a local trainer, enrol at an IATA Authorized Training Center near you.

Registration information

• Please refer to our shipping fees and applicable taxes.
• When you click to purchase the course, you will be directed to login to your Training Account through our Customer Portal. If you have previously taken a course with IATA, please have your login details ready, if not, you will be prompted to create an account.

Important: Please note that if you are purchasing courses for more than one person, a Training Account must be created for each individual. Registration and payment must be made through each individual Training Account. You may pay for multiple individuals by using one credit card or bank transfer in each individual’s users Account. If you pay by bank transfer, please attach a copy of the bank transfer issued by the sender’s bank to each individual order. If you are a company wishing to purchase courses for 10 or more employees, please Contact our Customer Service representatives for more information on how to register multiple users.

What you will learn

Upon completing this diploma you will have the skills to:

• Advise customers on passport and visa requirements, as well as on travel insurance options
• Promote services and facilities available to airline passengers during their travel
• Interpret standard industry codes to plan and reserve travel itineraries
• Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
• Provide good customer service and retain customer loyalty
• Use the Global Distribution System to make and maintain reservations and issue travel documents

Course content

The key topics that are covered during this diploma include:

• The travel and tourism industry and the working environment for travel professionals
• Geography and industry codes
• Travel documents and the airline passenger experience
• Air transport products and services
• Rail, hotel, car rental, cruise and tour products
• Customer service principles
• Airfares and ticketing
• The Galileo system functionality

Who should attend

This diploma is recommended for:

• Travel agents
• Airline reservation agents
• Tour operators
• Call center agents

Certificate awarded

By successfully completing the examination you will receive the Foundation in Travel and Tourism Diploma.

Exam information

Please read the information about Online Exams with Remote Supervision (OERS), and check the Course Edition List for Exams (pdf) when booking your exam.

• Method: Online exam with remote supervision (OERS)
• Format: 80 multiple-choice questions. Closed course book; Foldout maps are not permitted.
• Time Allowance: 2 hours
• Passing Grade: 60% correct answers
• Distinction Grade: 85% correct answers
• Number of exam attempts: 2

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