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Need Help?

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Printed book

Printed training materials will be delivered within 10 to 15 business days upon payment confirmation by IATA Finance. The shipping carrier will email you a tracking number of the shipment when your study materials are shipped. Please follow the shipping carrier’s instructions to check the status of the shipments online and the scheduled delivery day. It is essential for you to contact your local shipping carrier immediately to rearrange the delivery or update your delivery preferences if you are not available to receive the shipments on the scheduled delivery day. If you have not received the tracking number within 15 business days of placing your order, please contact us through the IATA Customer Portal quoting your order number.

e-book

Most electronic training materials (e-books) will be available for download under the “My Booking” tab in your IATA Training User Account upon payment confirmation by IATA Finance. Once your order is confirmed, we recommended that you download the e-book as soon as possible. After you pass the exam, consume all exam attempts, or once your course enrollment validity expires, the e-book and any other files or links associated with your course enrollment will no longer be available on your User Account.

VitalSource Bookshelf

Alternatively, you may be sent instructions to access your course book and/or IATA manual through the VitalSource Bookshelf. IATA course books and manuals in universal electronic format hosted on eVantage bookshelf (also sometimes referred to as ‘mobile’ format) can be read on any device or browser at any time as long as you have an internet connection. Once your course payment has been received by IATA* you will be sent instructions on how to access your course book and/or manual through the VitalSource Bookshelf.

If you choose to download the course book and/or manual for offline reading, please note that they have a single-user license and you will only be able to download it onto one device (e.g. desktop computer, laptop, tablet…). Please make sure to download it onto the same device that you will use during the IATA Training course and exam.

e-learning

Please find the full list of e-learning courses available on our e-learning page www.iata.org/training-elearning.

With the exception of the courses listed below, your electronic learning materials will be accessible under the “My Booking” tab in your IATA Training User Account upon payment confirmation by IATA Finance.

For Harvard ManageMentor© (HMM) courses, the instructions on self-registration will be available under the “My Booking” tab in your IATA Training User Account upon payment confirmation by IATA.

Please note: Any e-learning materials associated with your course enrollment will no longer be available in your User Account once you pass the exam, consume all exam attempts, or your course enrollment validity expires. Access to the HMM© platform is valid for 6 months (enrollment validity) from the date access is provided.

For the following e-learning courses, access details to your e-learning materials will be emailed to you within 5 business days upon payment confirmation by IATA Finance. E-mails will be sent by one of the following vendors:

  • Amadeus Altéa DCS: The Amadeus
  • BSP courses: The Travel Campus
  • Embry-Riddle courses: The Embry Riddle University
  • Project Management course: The McGill University

List of courses