BSP Standard Documents and Procedures

2-hour e-learning course

Minimize costs through a better understanding of ticketing authority and the traffic documents used in the IATA Billing and Settlement Plan (BSP). This module will enable travel agent users to understand ticketing authority, know the main standard traffic documents used in the BSP system, issue a virtual MPD, provide refunds, understand document enquiries and accept credit card payments for commercial transactions.

This e-learning module may be studied on its own, or as part of the five-module: IATA BSP Essentials for Travel Agents.

Course code: TTC021ELEN02

Group discounts
Considerable discounts are available for multiple purchases (30+ users) of this course.
To simplify company-wide implementation, you can also host this e-learning course on your company’s Learning Management.

Please contact us for more information.

Course format

• This e-learning module requires approximately 2 hours of study, to be completed within 6 months from the purchase date (enrollment validity).
• After the enrollment validity expires, the users will not have access to the course content and will not be able to take the assessment.
• The recommended level for this course is Intermediate.
• Student performance will be based on an assessment.

Registration information

• Please refer to our payment methods and applicable taxes.
• When you click to purchase the course, you will be directed to log in to your Training Profile through our Customer Portal.
• Are you purchasing the course for several people at once? Please find out how on our Payment page.

Upon completing this module you will have the skills to:

• Use BSP standard documents and identify the Ticketing Authority's purpose
• Handle BSP refund notices and refund applications
• Handle Agency Debit Memos (ADMs) and Agency Credit Memos (ACMs) effectively
• Dispute ADMs correctly and effectively

The key topics that are covered during this course include:

• Ticketing Authority
• BSP Refunds
• ADMs and ACMs
• Document enquiry

This module is recommended for:

• Accountants
• Travel agents
• Finance staff members
• Back-office personnel

Upon successful completion of the assessment, you will be granted an Award that you can print for your records.

Assessment information

Please read the General Information on Self-study exams.

• Delivery method: Unsupervised online-based exam. Assessment can be taken at any time at your convenience.
• Format: 10 multiple-choice questions
• Time allowance: 2 hours
• Passing grade: 70% correct answers
• Number of assessment attempts: 2

Important note: The assessment should be accessed after you have completed the course module. Once you have started the assessment you can no longer access the course module.