Over the next 20 years, Boeing forecasts a growth of 890,000 cabin crew members to meet the global demand. As airlines continue to introduce new business models and offerings, new market segments and preferences will need to be catered for.

Working as cabin crew for a major airline is an exciting and challenging experience.

Cabin Crew Courses

In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations.

Whether you’re aspiring to become a cabin crew or an experienced one, we have a course for you!

Contact us for in-house and customized courses for cabin crew.

Airline Cabin Crew Training

Partner-taught Classroom or Self-study course

Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations. This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process. This course also includes a safety equipment procedure (SEP) trainer providing an overview of the aircraft, safety equipment and location of emergency procedures accessible via web or mobile.

Suggested for

  • Aspiring cabin crew members

Objectives

Upon completing this course you will have the skills to:

  • Understand the cabin crew profession, its origins and current practices
  • Identify aircraft types and relevant cabin crew functions
  • Manage passenger interactions in a variety of circumstances
  • Recall emergency and safety procedures

Learn more about our Airline Cabin Crew Training course

Crew Resource Management Implementation

Classroom (3 days)

Strategies to optimize your use of staff, equipment and procedures to prevent error at each phase of flight.
Human error accounts for up to 80% of accidents in civil aviation. This course examines the complex threat and error environments common to today’s workplace, providing best practices to increase flight safety. A recognized standard throughout the industry, IATA’s Crew Resource Management (CRM) training is used by leading airlines to improve teamwork within their crews and reduce the frequency of accidents.

Suggested for

  • Flight and cabin crews
  • Flight operations
  • Safety and quality

Objectives

On completion of this course you will be able to:

  • Develop strategies to manage threats and errors and minimize their consequences
  • Describe the importance of an integrated CRM program for all areas of an organization
  • Explain how CRM supports a Safety Management System (SMS)
  • Design effective Line Oriented Flight (LOFT) sessions
  • Establish a robust CRM training program that includes theory and practice
  • Apply Non-Technical Skill (NTS) tools to assess attitudes and behaviors

Learn more about our Crew Resource Management (CRM) Implementation course

Crew Resource Management for Instructors

Classroom (3 days)

This train-the-trainer course lets you practice teaching techniques that will make your crew resource management (CRM) training effective and motivating for your students. You will review how to prepare a lesson, how to adapt your training delivery for adult learners, and how to evaluate students. Throughout the course, you will be asked to present mini-lessons, receiving valuable feedback from our experienced instructor and your classmates.

Suggested for

  • CRM professionals
  • Pilots and cabin crew
  • Flight instructors
  • Safety managers

Objectives

Upon completion of this course you will be able to:

  • Establish a robust CRM training program, applying sound training theory
  • Develop CRM training with the purpose of driving behavioral change
  • Review FAA and EU ORO Part-ORO - Organization Requirements for Air Operations regulatory requirements for CRM training
  • Assess organizational requirements for CRM training
  • Identify the right training methods and techniques to use for different classes
  • Deliver a CRM presentation

Learn more about our Crew Resource Management for Instructors (CRMI) course

DGR for Cabin Crew, Passenger Handling and Security Personnel

e-Learning course

For personnel listed in category 9, 11,& 12 as per Table 1.5.A of the IATA DGR

Dangerous goods can be hidden in everyday household items such as bleaches, aerosols, and perfumes. If you work with passengers or are involved in the security screening of passengers and crew members, it is essential to know how to treat the items that can pose a threat to a flight. Using IATA’s eLearning platform, this course is an interactive and cost-effective-way to fulfill your dangerous goods training requirements as a cabin crew member, security staff or passenger handling agent.

Suggested for

  • Cabin crew members and inflight operations managers
  • Passenger handling personnel
  • Security screening personnel
  • Airline training specialists

Objectives

Upon completing this course you will have the skills to:

  • Identify and classify dangerous goods
  • Recognize dangerous goods labels and package specification markings
  • Detect hidden dangerous goods in baggage
  • Understand provisions for dangerous goods in the baggage of passengers and crew
  • Follow basic dangerous goods emergency response procedures

Learn more about our DGR for Cabin Crew, Passenger Handling and Security Personnel course

Fatigue Risk Management Systems

Classroom (3 days)

Benefit from the latest guidance on aviation fatigue management from the IATA Fatigue Risk Management Systems (FRMS) Task Force. Learn how to implement and maintain the fatigue management approach that applies to your company. The course is based on the: IATA-ICAO-IFALPA Fatigue Management Guide for Airline Operators, 2nd Edition, 2015; ICAO Annex 6, Parts 1 and II; ICAO Annex 19; ICAO Doc 9966 Manual for the Oversight of Fatigue Management Approaches; and ICAO Doc 9859 Safety Management Manual (SMM).

Suggested for

  • Air Crew
  • Airline Operations Managers
  • Safety Managers from Airlines and Civil Aviation Authorities

Objectives

On completion of this course you will be able to:

  • Be up-to-date on the latest information on fatigue, and how to mitigate the effect of fatigue on aviation safety
  • Recognize current industry requirements and documentation relating to fatigue management
  • Explain the implications of the two different approaches to fatigue management and recognize which applies to your organization
  • Implement fatigue management and meet regulatory requirements

Learn more about our Fatigue Risk Management Systems (FRMS) course

Human Trafficking Awareness Workshop

Classroom (2 days)

The global air transport system plays a unique role in connecting businesses to markets, uniting family and friends, bringing people together and facilitating tourism and cultural exchange. In recent years, it has become evident that transnational criminal groups are exploiting this system to traffic women, men and children illegally around the globe. With emerging regulations on trafficking, it is key for you, as aviation staff to understand how you can contribute to fighting this evil crime. Whilst the responsibility to detect, apprehend and prosecute offenders rests with national enforcement authorities, you can provide an important source of additional intelligence when you are able to spot signs of potential trafficking situations.

Suggested for

  • Aviation employees
  • Ground staff
  • Cabin staff
  • Aviation trainers
  • Airport operators

Objectives

Upon completing this course you will be able to:

  • Summarize the global impact of human trafficking
  • Explain the new regulatory environment associated with trafficking
  • Describe the role of aviation in preventing possible cases of human trafficking
  • Identify signs of potential trafficking situations
  • Describe how you can assist enforcement authorities in reporting trafficking cases
  • Use techniques to protect evidence and minimize safety risks (do not harm)

Learn more about our Human Trafficking Awareness Workshop course

In-flight Security

Classroom (5 days)

Improve your response to extreme security situations in a series of simulation exercises.
From minor in-flight incidents to bomb threats and hijacking situations, this course takes a practical approach to in-flight security. Learn industry-wide standards and techniques used to handle passenger disturbances and put them into practice in the safety of the classroom.

Suggested for

  • Airline Managers with Avsec responsibilities
  • Air crew and supervisors
  • Law enforcement personnel responding to in-flight emergencies
  • Civil aviation authority representatives
  • Air Marshals

Objectives

Upon completing this course you will be able to:

  • Stay up-to-date with the latest threats to civil aviation
  • Prepare yourself and air crew members to respond to in-flight incidents
  • Implement in-flight security procedures during classroom exercises

Learn more about our In-flight Security course

SMS for Cabin Operations

Classroom (3 days)

Following the Industry regulatory requirements and best practices, airlines need to have a program that ensures its cabin operations personnel are trained and competent to perform SMS duties. This course provides the required SMS training for cabin crew and enables an effective contribution to SMS at the corporate level. Learn how to improve your safety reporting processes and how to create functional and valuable Safety Performance Indicators for Cabin Operations during a series of practical exercises.

Suggested for

  • Corporate and operational safety managers, analysts, coordinators
  • Cabin Safety managers
  • Cabin crew

Objectives

  • Summarize SMS – Cabin operations regulatory framework and industry best practices
  • Improve cabin safety reporting processes
  • Manage safety risk within cabin operations based on industry best practices
  • Create functional and valuable Safety Performance Indicator (SPI) within cabin operations
  • Correctly interpret Key SMS Cabin Operations (CAB) IOSA Standards and Recommended Practices (ISARPs)

Learn more about our Safety Management System (SMS) for Cabin Operations course

Unruly Passenger Prevention and Response

Classroom (3 days)

Unruly passengers are a continuing concern for air carriers. Though incidents are rare, an unruly passenger can pose a real threat to the safety of staff and other travelers and, in extreme cases, cause an airline costly penalties and delays. Whether you work in the air or on the ground, handling an unruly passenger is a delicate task. This course provides practical, methodical training to help you deal with incidents objectively and with confidence. You will learn how to identify and calm unruly behavior in its early stages, and have multiple opportunities to develop your skills with role-play exercises carried out throughout the course.

Suggested for

  • Air crew and ground staff
  • Check-in and passenger services staff
  • Security and customs officers working directly with passengers

Objectives

On completion of this course you will be able to:

  • Understand what can trigger a passenger’s aggression and the forms it can take
  • Determine the severity of an incident
  • Use observation techniques to help detect aggressive behavior before it starts
  • Know the legislation and regulations that govern the handling of unruly passengers
  • Improve communication skills and the organization of roles within your crew
  • Be able to use effective de-escalation techniques and restrain an unruly passenger when required
  • Practice self-defense techniques
  • Understand the importance of post-incident care

Learn more about our Unruly Passenger Prevention and Response course