Give your customers the best price ...
... and the correct information for their trip

Keeping up with the constantly changing resolutions and rules that govern airfare pricing can be challenging and you want to give your customers the best price and the correct information for their trip, as well as collect the right taxes, without disappointing them with outdated information.

Fares and Ticketing courses

IATA offers a wide range of fares and ticketing courses to enable you to update and expand your pricing skills and satisfy your customers with competitive quotes and spot-on information. Collaborative learning in the classroom is enhanced by the real-life experience of our expert instructors and peers.

Passenger Fares & Ticketing – Basic

5 Days/40 Hours

Learn the fundamentals for pricing journeys, how to interpret constructed fares, and how to decode electronic ticket data to provide your customers with the best service possible.

Suggested for:

  • Airline call center, reservation and ticket agents
  • Travel agents
  • Airline tariff and pricing analysts
  • Interline billing auditors and revenue accountants


  • Identifying the parts of a journey
  • Matching cities and countries with IATA Traffic Conference areas and sub-areas
  • Identifying the global indicator for the routing flown
  • Quoting specified routing fares and selecting the best fares
  • Converting and round currencies
  • Pricing one-way, round, and circle trips using normal fares
  • Interpreting electronic ticket (e-ticket) data elements
  • Collection of applicable taxes, fees, and charges
  • Calculating child and infant fares

Learn more about our Passenger Fares & Ticketing – Basic course.

Passenger Fares & Ticketing - Intermediate

4 Days/32 Hours

Air passengers are always searching for the lowest possible special fares, but cheap fares come with several challenging restrictions. Learn how to interpret special fare conditions and provide alternatives to system pricing failures so you can offer the best deals that consider the accompanying ticket restrictions.

Suggested for:

  • Tariff/pricing analysts
  • Revenue accountants
  • Experienced ticketing staff


  • Differentiate between normal and special fares
  • Identify types of pricing units
  • Apply the special fare Higher Intermediate Point (HIP) check
  • Construct special fares: one-way, round trip, circle trip, open jaw
  • Analyse fare notes and apply the most restrictive conditions
  • Determine and collect Q surcharges and stopover fees
  • Quote the lowest applicable special fare
  • Recognize Electronic Miscellaneous Document data elements

Learn more about our Passenger Fares & Ticketing – Intermediate course.

Passenger Fares & Ticketing – Advanced

10 Days/80 Hours

Construct normal fare of single pricing units and consecutive or contiguous pricing units.

Suggested for:

  • Experienced ticketing and reservations agents
  • Line managers and sales supervisors
  • Rate/help desk specialists and interline billing officers
  • Fares and ticketing instructors, system developers and tariff analysts


  • Steps and checks in normal fare construction of a single pricing unit as well as for two or more consecutive or contiguous pricing units
  • Applying the latest currency conversion procedures
  • Calculating fares for journeys with surface sectors
  • Assessing the impact of indirect travel limitations on fare construction and imbedded surface sectors
  • Applying the latest exchange/reissue and netting procedures

Learn more about our Passenger Fares & Ticketing – Advanced course.

Repricing Exchanges and Reissues

4 Days/32 Hours

Develop your ability to recognize ticketing entries and handle voluntary and involuntary e-ticket alterations.

Suggested for:

  • Tariff managers
  • Sales and ticketing executives
  • Fares and ticketing instructors
  • Senior interline billing specialists


  • Apply the latest exchange/reissue and netting procedures
  • Manage Miscellaneous Charges Orders (MCOs) in an electronic environment
  • Handle different refund requests
  • Determine when endorsements are necessary for an electronic ticketing environment
  • Re-price tickets using either historical or current fares and exchange

Learn more about our Repricing Exchanges and Reissues course.