Fares and Ticketing Training

Fares and Ticketing courses

IATA offers a wide range of fares and ticketing courses to enable you to update and expand your pricing skills and satisfy your customers with competitive quotes and spot-on information. Collaborative learning in the classroom is enhanced by the real-life experience of our expert instructors and peers.

Passenger Fares & Ticketing – Basic

5 Days/40 Hours

Learn the fundamentals for pricing journeys, how to interpret constructed fares, and how to decode electronic ticket data to provide your customers with the best service possible.

Suggested for:

• Airline call center, reservation and ticket agents
• Travel agents
• Airline tariff and pricing analysts
• Interline billing auditors and revenue accountants

Objectives

• Identify the parts of a journey and match cities and countries with IATA Traffic
•  Identify conference areas and sub-areas and the global indicator for the routing flown
•  Quote routing fares and fares using the mileage formula; and convert and round currencies
•  Price one-way, round and circle trips; and interpret electronic ticket (e-ticket) data elements
•  Collect applicable taxes, fees, and charges; and understand child and infant fares
•  Explain baggage and validating carrier rules

Learn more about our Passenger Fares & Ticketing – Basic course.

Passenger Fares & Ticketing - Intermediate

4 Days/32 Hours

Air passengers are always searching for the lowest possible special fares, but cheap fares come with several challenging restrictions. Learn how to interpret special fare conditions and provide alternatives to system pricing failures so you can offer the best deals that consider the accompanying ticket restrictions.

Suggested for:

• Tariff/pricing analysts
• Revenue accountants
• Experienced ticketing staff

Objectives

• Differentiate between normal and special fares
• Identify types of pricing units
• Apply the special fare Higher Intermediate Point (HIP) check
• Construct special fares: one-way, round trip, circle trip, open jaw
• Analyse fare notes and apply the most restrictive conditions
• Determine and collect Q surcharges and stopover fees
• Quote the lowest applicable special fare
• Recognize Electronic Miscellaneous Document data elements

Learn more about our Passenger Fares & Ticketing – Intermediate course.

Passenger Fares & Ticketing – Advanced

5 Days/40 Hours

Construct normal fare of single pricing units and consecutive or contiguous pricing units.

Suggested for:

• Experienced ticketing and reservations agents
• Line managers and sales supervisors
• Rate/help desk specialists and interline billing officers
• Fares and ticketing instructors, system developers and tariff analysts

Objectives

• Master steps and checks in normal fare construction of a single pricing unit as well as for two or more consecutive or contiguous pricing units
• Apply the latest IATA resolutions on different journeys and mileage exceptions
• Calculate fares for journeys with surface sectors
• Assess the impact of indirect travel limitations on fare construction and imbedded surface sectors
• Apply the latest exchange/reissue and netting procedures

Learn more about our Passenger Fares & Ticketing – Advanced course.

Repricing Exchanges and Reissues

4 Days/32 Hours

Develop your ability to recognize ticketing entries and handle voluntary and involuntary e-ticket alterations.

Suggested for:

• Tariff managers
• Sales and ticketing executives
• Fares and ticketing instructors
• Senior interline billing specialists

Objectives

• Apply the latest exchange/reissue and netting procedures
• Manage Miscellaneous Charges Orders (MCOs) in an electronic environment
• Handle different refund requests
• Determine when endorsements are necessary for an electronic ticketing environment
• Re-price tickets using either historical or current fares and exchange

Learn more about our Repricing Exchanges and Reissues course.