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Welcome to IATA and thank you for choosing to train with us.

The entire IATA Training team wants to ensure the very best experience for you during your stay with us. Our goal is to provide you with a safe learning environment where you can maximize your potential.

The following pages set out some important logistical and practical information about our Geneva Training Center to help you get the most out of your time with us. Please take a moment to read about our services and procedures. Our team of training coordinators, instructors, and product managers will be happy to assist you with any questions or special needs you may have.

I wish you a successful stay in Geneva and a rich, educational experience during your course.

Thank you for your interest in IATA Training.

Tanja Schmidt
Director of IATA Training

Accessing the Geneva Training Center

Geneva Airport is located in Switzerland and, due to its proximity to the French border, includes a French sector.Both Switzerland and France are part of the Schengen Area.For more information about Geneva and Switzerland, please visit the official tourism websites.

The IATA Geneva Training Center is located in the IATA office, adjacent to the Geneva Airport (GVA). Upon exiting the customs area at Arrivals, take the elevator or escalator up to Departures. As you exit the airport turn to the left and walk straight, down the bridge, until you reach the “IATA Center” on your left.

The Information desk opposite the Arrivals gate will be able to provide additional information if required.

IATA Geneva Training Center

  • Rte de l'Aéroport 33
    1215 Le Grand-Saconnex
    Switzerland

The Geneva Training Center is located on the 4th floor in the IATA Executive Office, adjacent to the Geneva Airport.

If your hotel provides a shuttle bus, it will depart outside the arrival hall of the airport.

ä        Train departing from Geneva airport stop in the city center railway station “Cornavin”. The journey takes approximately 7 minutes. For more information consult the SBB/CFF website.
ä   Bus numbers 5 and 10 will take you from the airport to the city center. The travel time is approximately 20 minutes, visit www.tpg.ch/en for more details or download the TPG app.
ä         Taxis are located at Geneva Airport outside the Arrival level. The taxi fare between the airport and the city center area is approximately 40 Swiss Francs.

About the Geneva Training Center

  • Reception
    Upon your arrival, you will be given an IATA Training participant badge by the Receptionist, who will direct you to the 4th Floor, where the training rooms are located. Please keep this badge with you all the time and kindly return it at the end of your stay.
    Reception opening hours are Monday to Friday from 08:00 to 18:00.
  • Security clearance at the Training Center
    Please note that you will be required to provide photo identification (i.e., Driver’s License, National ID Card or Passport) in exchange for an IATA Training participant badge for the duration of your training.
  • Business center
    Please bring your laptop to your course to access your course material, and don’t forget to pack your laptop cables and adaptors to connect to the Swiss plugs as we are unable to provide them.

    Complementary wireless internet access is available on the 4th and 5th floor of the IATA Training Center. Please ensure that your laptop is properly configured for Wi-Fi access, as the IATA IT staff cannot provide support on external laptops.

    There is a break-out room (St Gall 1) with a printer available for your training needs. The details to login are at the reception desk and in the classrooms.

                                             

Dress Code

  • Business casual attire is recommended.
  • As the training rooms are air-conditioned, we suggest bringing a jacket or sweater for your comfort.

Personal Belongings

  • Please keep your personal belongings with you at all times.
  • As the premises are shared with other guests, IATA cannot be held responsible for any lost or unattended items.

Luggage Storage

  • Luggage may be stored at the IATA Reception on the ground floor.
  • Alternatively, luggage storage is available at Geneva Airport Train Station, open daily from 08:00 to 19:00.

 

Breaks & Lunch

  • Complimentary coffee, tea, and water are available throughout the course.
  • Lunch is at your own expense and is available at the IATA Café on the 5th floor of the IATA building from 12:00–14:00.
  • The Geneva Airport railway station, located directly opposite the IATA Center, offers a variety of restaurants, cafés, and a supermarket.
  • Additional dining options are available throughout the airport terminal, ranging from quick snacks to full-service restaurants.

Smoking

  • Smoking is not permitted anywhere inside the IATA office.
  • A designated smoking area is available outside the building on the ground floor, to the right of the main exit.

Travel Assistance

  • If you need to confirm or modify your travel arrangements, our Training Team can provide airline contact details.
  • Please contact the airline directly for any changes or assistance.

Fire alarm (IATA building)

If you hear an alarm.

  • Leave the building immediately through the nearest available exit
  • Take only personal belongings with you
  • Follow the instructions of the evacuation team
  • Do not use the elevators
  • For any questions or assistance, please raise a ticket through the IATA Customer Portal. Our support team will review your request and get back to you as soon as possible.

Visa & Payment

Visit the Federal Department of Foreign Affairs for full details. We recommend that you allow a minimum of 4 weeks to process your visa application. IATA cannot intervene in the application process or guarantee such documentation.

Should the Swiss Embassy require an invitation letter from IATA, please contact the training coordinator assigned to your course. Any such letter can only be released by IATA after course fees have been paid in full.

Complete payment must be received prior to the beginning of the course. Please note that the IATA does NOT accept CASH payments. Credit card, bank transfer and Clearing House payments are welcome.

  • Bank wire transfers should be made to:
    IATA Account No: 404-903-7
    Bank Number: 003
    Branch Number: 00001 Royal Bank of Canada
    1, Place Ville Marie
    Montreal, Quebec
    Canada H3C 3B5
    Swift Code: ROYCCAT2
    ABA No. / Routing No.: 021000021

Payment online is easy and can be accessed on www.iata.org/cc-payment. You will need your invoice number and a valid credit card.

Banks and Foreign Exchange offices are located at Geneva Airport.

  • UBS: Monday to Friday from 08:00 to 18:00. Tel: +41 22 306 1488
  • American Express: Monday to Friday from 08:00 to 22:00. Tel: +41 22 717 8699
  • Banque Cantonale de Genève: Monday to Friday from 08:00 to 22:00. Tel: +41 22 317 2727
  • Agence de Voyage CFF: Monday to Friday from 08:00 to 18:00. Tel: +41 51 225 2231

Hotels & Leisure

Delegate Rates

For the following partner hotels (no fixed rates, delegate rates only), please mention “IATA delegate rate” when you make a reservation over the phone or by email. 

IATA has negotiated special rates* in Geneva with IHG (Crowne Plaza 4*). Kindly note that a reservation made through this link can be cancelled up to 24 hours before the check-in date. *Thanks to our exclusive deal, you will get a rate lower than standard hotel rates (including non-refundable and advanced purchase) with fully flexible conditions.

  • Crowne Plaza Geneva
    Email: reservations@ihg.com OR call +41 22 710 30 29
    Website: crowneplaza.com

    The Crowne Plaza Geneva Hotel is located less than 15-minute walking distance from the IATA Geneva Training Center and the Airport. This is a recently renovated hotel that provides modern business facilities and convenient transport links to the city center. You may make your reservation directly with the Hotel: IATA Preferred – Crowne Plaza Hotel

    *Crowne Plaza Free Shuttle: Free airport shuttle buses run between Geneva Airport and Crowne Plaza Geneva every 20 minutes. The first shuttle departs at 4:40 am and the last at 11.40 pm, no advance reservation required. Pick up point is located at Gate 3, behind the taxi stand at the exit of the arrival gate.

    *Alternatively, you can take a city bus to/from the Airport and/or the IATA Center. Upon exiting the customs area on the Arrivals level of the Airport, turn left, walk to the end of the terminal and exit the doors on your right (after the Swiss Chalet restaurant). The escalator will take you to the upper level to the bus stop. Take bus #10 to “De-Joinville” (3rd stop), walk to the right and the hotel is on your left.

    You can also book a room on the global website www.ihg.com, or on the website of each hotel respectively. In this case you can use the Corporate ID: 002125500.
  • Movenpick Geneva
    Email: geneva.airport@movenpick.com OR call +41 22 717 16 05
    Website: accor.com/en/europe/switzerland/geneva/hotel-geneva.html
  • Hilton Geneva
    Email: Reservation@hilton.com OR call +41 22 474 02 26
    Website: hilton.com/en/hotels/gvacchi-hilton-geneva-hotel-and-conference-centre

Fixed Rate

Restaurants

We recommend that you budget approximately 80 Swiss Francs for meals per day.

To explore restaurant options near the Training Center or your accommodation, you may refer to third-party restaurant platforms and dining guides. These platforms allow you to search based on location, cuisine, price range, availability, dietary preferences, and customer reviews.

Please note that restaurant information, availability, prices, and reviews are managed by third-party platforms and may change without notice.

Free brochures and tourist information can be obtained at the Tourist Information counter located in the Arrival area of the airport, or on the Geneva Tourism website.

Tourist attractions

Museums

Other activities to mention

Emergency Info

In case of an emergency, you can contact these numbers for free.

The Europe-wide Emergency phone number is 112.

  • Police: 117
  • Ambulance: 144
  • Fire: 118
  • Dental Emergencies
    Tel: 022 646 64 44
    Tel: 022 733 98 00
  • Clinique Dentaire de la Servette (English Spoken)
    60 Av. Wendt (Quartier Gare Servette)
    Phone: 022 733 9800

The pharmacy closest to the Geneva Training Center is in the airport railway station. If you need a pharmacy after regular opening hours, call 111 or 144 and ask for the night pharmacy on duty.

Special Note: All non-Geneva residents will be asked to pay up-front for medical services.

Policies

  • For detailed information on course fees, payment terms, and applicable pricing conditions, please refer to our Pricing Page. Early bird rates may be available for selected courses when booking within the eligible period.
  • Please read the IATA Training Terms and Conditions to know more about our General Conditions applicable to all IATA Training courses, and the Special Terms and Conditions applicable to the various course formats.
  • Visit the IATA website to find out about IATA Training’s Policies, including the Grading Policy and Academic Integrity Policy.
  • If you would like to make a complaint to IATA Training, please submit your complaint by raising a case through our IATA Customer Portal. Your training experience is very important to us. Please include the title 'Complaint' and we shall prioritize your message.