ReceptionUpon your arrival, you will be given an IATA Training participant badge by the Receptionist, who will direct you to the 4th Floor, where the training rooms are located. Please keep this badge with you all the time and kindly return it at the end of your stay. Reception opening hours are Monday to Friday from 08:00 to 18:00. Security clearance at the Training CenterPlease note that you will be required to provide photo identification (i.e., Driver’s License, National ID Card or Passport) in exchange for an IATA Training participant badge for the duration of your training. Business centerPlease bring your laptop to your course to access your course material, and don’t forget to pack your laptop cables and adaptors to connect to the Swiss plugs as we are unable to provide them.Complementary wireless internet access is available on the 4th and 5th floor of the IATA Training Center. Please ensure that your laptop is properly configured for Wi-Fi access, as the IATA IT staff cannot provide support on external laptops.There is a break-out room (St Gall 1) with a printer available for your training needs. The details to login are at the reception desk and in the classrooms.

Dress CodeOur recommended dress for classroom courses is business casual. As the Training rooms are air-conditioned, we strongly suggest that you bring with you a jacket or a jumper to ensure that you are comfortable. Personal belongingsAs we have other guests within our premises, please ensure that you always take care of your belongings. IATA is not responsible for the loss of any personal items. Luggage storageLuggage may be stored at the IATA reception on the ground floor. You can also leave your luggage at the luggage storage at the Geneva Airport Train Station, open 7 days a week from 08:00 to 19:00.

LunchCoffee, tea and water are provided during the course. Lunch is at your own cost and is available at the IATA café located on the 5th floor of the IATA building from 12:00pm to 2:00pm.The airport railway station also has many restaurants, cafés, and a supermarket. It is located directly in front of the IATA Center and next to the airport terminal. Additionally, the airport departure and arrival levels offer a varied selection of restaurants and cafés, from fast food to fine cuisine.For Restaurants in the Train Station: Plan de gare Genève Aéroport (Affiche). (sbb.ch)For Restaurants in the Airport: Breaktime - Bars, snacks, tea rooms - Genève Aéroport (gva.ch)More restaurants information. SmokingSmoking is not permitted anywhere in the IATA Office. The smoking area is located on the right-hand side of the building upon exit, on the ground floor. Travel arrangementsOur Training Team can provide you with a list of Airline telephone numbers in case you need to confirm or change your travel arrangements. Please contact the airline directly.

Fire alarm (IATA building) If you hear an alarm. Please stay seated until there is an announcement confirming that it is indeed a fire If confirmed, please leave the training room in an orderly manner Take only personal belongings with you Do not use the elevators Follow the instructions of the evacuation team (wearing yellow vests) Follow the evacuation team to the assembly point outside the IATA building

IATA Training Center33, Route de l'Aéroport, PO Box 416CH -1215 Geneva 15 AirportSwitzerland Phone: +41 22 770 2820Fax: +41 22 770 2681E-mail: training.gva@iata.org

Banks and Foreign Exchange offices are located at Geneva Airport. UBS: Monday to Friday from 08:00 to 18:00. Tel: +41 22 306 1488 American Express: Monday to Friday from 08:00 to 22:00. Tel: +41 22 717 8699 Banque Cantonale de Genève: Monday to Friday from 08:00 to 22:00. Tel: +41 22 317 2727 Agence de Voyage CFF: Monday to Friday from 08:00 to 18:00. Tel: +41 51 225 2231

Complete payment must be received prior to the beginning of the course. Please note that the IATA does NOT accept CASH payments. Credit card, bank transfer and Clearing House payments are welcome. Bank wire transfers should be made to:IATA Account No: 400-749-8Bank Number: 003Branch Number: 00001 Royal Bank of Canada1, Place Ville MarieMontreal, QuebecCanada H3C 3B5Swift Code: ROYCCAT2ABA No. / Routing No.: 021000021 Payment online is easy and can be accessed on www.iata.org/cc-payment. You will need your invoice number and a valid credit card.

Delegate Rates For the following partner hotels (no fixed rates, delegate rates only), please mention “IATA delegate rate” when you make a reservation over the phone or by email. Crowne Plaza GenevaEmail: reservations@ihg.com OR call +41 22 710 30 29Website: crowneplaza.comIATA has negotiated special rates* in Geneva with IHG (Crowne Plaza 4* or Holiday Inn 3*). Kindly note that a reservation made through this link can be cancelled up to 24 hours before the check-in date.*Thanks to our exclusive deal, you will get a rate lower than standard hotel rates (including non-refundable and advanced purchase) with fully flexible conditions.The Crowne Plaza Geneva Hotel is located less than 15-minute walking distance from the IATA Geneva Training Center and the Airport. This is a recently renovated hotel that provides modern business facilities and convenient transport links to the city center. You may make your reservation directly with the Hotel: IATA Preferred – Crowne Plaza Hotel*Crowne Plaza Free Shuttle: Free airport shuttle buses run between Geneva Airport and Crowne Plaza Geneva every 20 minutes. The first shuttle departs at 4:40 am and the last at 11.40 pm, no advance reservation required. Pick up point is located at Gate 3, behind the taxi stand at the exit of the arrival gate.*Alternatively, you can take a city bus to/from the Airport and/or the IATA Center. Upon exiting the customs area on the Arrivals level of the Airport, turn left, walk to the end of the terminal and exit the doors on your right (after the Swiss Chalet restaurant). The escalator will take you to the upper level to the bus stop. Take bus #10 to “De-Joinville” (3rd stop), walk to the right and the hotel is on your left.You can also book a room on the global website www.ihg.com, or on the website of each hotel respectively. In this case you can use the Corporate ID: 786925918. Movenpick Geneva Email: geneva.airport@movenpick.com OR call +41 22 717 16 05Website: accor.com/en/europe/switzerland/geneva/hotel-geneva.html Hilton GenevaEmail: Reservation@hilton.com OR call +41 22 474 02 26Website: hilton.com/en/hotels/gvacchi-hilton-geneva-hotel-and-conference-centre Fixed Rate B&B HotelsWebsite: https://www.hotel-bb.com/en/hotel/geneva-airportsimply enter the code [BBIATA24] when you book your stay to be eligible for a flat rate of CHF 120 per room per night with breakfast. Holiday Inn Express Geneva Airport HotelHoliday Inn Express Geneva Airport Hotel is located less than 20-minute walking distance from the IATA Geneva Training Center and the airport.*Free shuttle bus runs every 20 minutes from 05:50 am to 11:30 pm (except at 12:30 pm & 6:30 pm) and stops at the Airport Arrivals gate number 3. *Alternatively, you can take a city bus to/from the Airport and/or the IATA Center. Upon exiting the customs area on the Arrivals level of the Airport, turn left, walk to the end of the terminal and exit the doors on your right (after the Swiss Chalet restaurant). The escalator will take you to the upper level to the bus stop. Take bus #23, #56 or #57 to “Grand-Hangar” (4th stop). The hotel will be in front of you on the opposite side of the road.

Restaurants We recommend that you budget approximately 80 Swiss Francs for meals per day. Les Armures (Traditional Swiss): 35, Grand Rue (Old Town) Cave Valaisanne (Traditional Swiss): 23, Bd. Georges Favon, Plainpalais La Caravane Passe (Oriental): 11, Rue Alfred Vincent, Paquis Il Ponte Vecchio (Italian): 63, Bd, du Pont D’Arve, Plainpalais Café Remor (European, glacier): 3, Place du Cirque Café de la Paix (Mediterranean and Viennese): 11, Quai de Mont Blanc, Hotel de la Paix La Perle du Lac (French): 128, rue de Lausanne

Free brochures and tourist information can be obtained at the Tourist Information counter located in the Arrival area of the airport, or on the Geneva Tourism website. Tourist attractions United Nations Geneva’s lakefront, including Jet d’eau and flower clock Geneva’s old town Place Neuve Museums Art and History Museum International Red Cross and Red Crescent Museum Rath Museum Natural History Museum MAMCO Ariana Museum Archaeological Site of Saint Peter’s cathedral Conservatory and Botanical Gardens Other activities to mention Cruises: CGN Boat Company or Swiss Boat Swimming: Bains de Paquis or Genève Plage Walking Tours: Guided tours Train Tours: Train & Trolleys Tours City Tours: Key Tours

Hôpital de la TourAv. J.D. Maillard 3Phone: 022 719 61 11 Hôpitaux Universitaires de GenèveRue Micheli du Crest 24Phone: 022 372 33 11

Genève Médecins (24/7)Tel: 022 754 54 54 Medicenter Genève BalexertCenter Commercial de BalexertAv. Louis Casai 27Phone: 022 748 49 70 Center Medical Multidisciplinaire de l’AéroportRoute de Pre Bois 20Phone: 022 788 3550

Dental EmergenciesTel: 022 646 64 44Tel: 022 733 98 00 Clinique Dentaire de la Servette (English Spoken)60 Av. Wendt (Quartier Gare Servette)Phone: 022 733 9800

Geneva Training Center Guide

Q: Training Center Location

IATA Geneva Training Center Rte de l'Aéroport 331215 Le Grand-SaconnexSwitzerland The Geneva Training Center is located on the 4th floor in the IATA Executive Office, adjacent to the Geneva Airport.

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Welcome to IATA and thank you for choosing to train with us.

The entire IATA Training team wants to ensure the very best experience for you during your stay with us. Our goal is to provide you with a safe learning environment where you can maximize your potential.

The following pages set out some important logistical and practical information about our Geneva Training Center to help you get the most out of your time with us. Please take a moment to read about our services and procedures. Our team of training coordinators, instructors, and product managers will be happy to assist you with any questions or special needs you may have.

I wish you a successful stay in Geneva and a rich, educational experience during your course.

Thank you for your interest in IATA Training.

Tanja Schmidt
Director of IATA Training

Geneva Training Center

Reception & Security

Reception
Upon your arrival, you will be given an IATA Training participant badge by the Receptionist, who will direct you to the 4th Floor, where the training rooms are located. Please keep this badge with you all the time and kindly return it at the end of your stay.
Reception opening hours are Monday to Friday from 08:00 to 18:00.
Security clearance at the Training Center
Please note that you will be required to provide photo identification (i.e., Driver’s License, National ID Card or Passport) in exchange for an IATA Training participant badge for the duration of your training.
Business center
Please bring your laptop to your course to access your course material, and don’t forget to pack your laptop cables and adaptors to connect to the Swiss plugs as we are unable to provide them.

Complementary wireless internet access is available on the 4th and 5th floor of the IATA Training Center. Please ensure that your laptop is properly configured for Wi-Fi access, as the IATA IT staff cannot provide support on external laptops.

There is a break-out room (St Gall 1) with a printer available for your training needs. The details to login are at the reception desk and in the classrooms.

Dress Code & Luggage

Dress Code
Our recommended dress for classroom courses is business casual. As the Training rooms are air-conditioned, we strongly suggest that you bring with you a jacket or a jumper to ensure that you are comfortable.

Personal belongings
As we have other guests within our premises, please ensure that you always take care of your belongings. IATA is not responsible for the loss of any personal items.

Luggage storage
Luggage may be stored at the IATA reception on the ground floor. You can also leave your luggage at the luggage storage at the Geneva Airport Train Station, open 7 days a week from 08:00 to 19:00.

Breaks & Lunch

Lunch
Coffee, tea and water are provided during the course. Lunch is at your own cost and is available at the IATA café located on the 5th floor of the IATA building from 12:00pm to 2:00pm.

The airport railway station also has many restaurants, cafés, and a supermarket. It is located directly in front of the IATA Center and next to the airport terminal. Additionally, the airport departure and arrival levels offer a varied selection of restaurants and cafés, from fast food to fine cuisine.

For Restaurants in the Train Station: Plan de gare Genève Aéroport (Affiche). (sbb.ch)
For Restaurants in the Airport: Breaktime - Bars, snacks, tea rooms - Genève Aéroport (gva.ch)

More restaurants information.

Smoking
Smoking is not permitted anywhere in the IATA Office. The smoking area is located on the right-hand side of the building upon exit, on the ground floor.

Travel arrangements
Our Training Team can provide you with a list of Airline telephone numbers in case you need to confirm or change your travel arrangements. Please contact the airline directly.

Fire Alarm

Fire alarm (IATA building)

If you hear an alarm.

Please stay seated until there is an announcement confirming that it is indeed a fire
If confirmed, please leave the training room in an orderly manner
Take only personal belongings with you
Do not use the elevators
Follow the instructions of the evacuation team (wearing yellow vests)
Follow the evacuation team to the assembly point outside the IATA building

Contact Information

IATA Training Center
33, Route de l'Aéroport, PO Box 416
CH -1215 Geneva 15 Airport
Switzerland
Phone: +41 22 770 2820
Fax: +41 22 770 2681
E-mail: training.gva@iata.org

Accessing the Geneva Training Center

Flying to Geneva

The Geneva Airport is in Switzerland, though due to its proximity to the French border, it also has a French
immigration section. Please note that both France and Switzerland are part of the Schengen area.
Further information on Geneva and Switzerland can be found at:

Training Center Location

IATA Geneva Training Center

Rte de l'Aéroport 33
1215 Le Grand-Saconnex
Switzerland

The Geneva Training Center is located on the 4th floor in the IATA Executive Office, adjacent to the Geneva Airport.

Transportation from the Airport

The IATA Geneva Training Center is located in the IATA office, adjacent to the Geneva Airport (GVA). Upon exiting the customs area at Arrivals, take the elevator or escalator up to Departures. As you exit the airport turn to the left and walk straight, down the bridge, until you reach the “IATA Center” on your left.

The Information desk opposite the Arrivals gate will be able to provide additional information if required.

Getting Around in Geneva

If your hotel provides a shuttle bus, it will depart outside the arrival hall of the airport.

ä Train departing from Geneva airport stop in the city center railway station “Cornavin”. The journey takes approximately 7 minutes. For more information consult the SBB/CFF website.
ä Bus numbers 5 and 10 will take you from the airport to the city center. The travel time is approximately 20 minutes, visit www.tpg.ch/en for more details or download the TPG app.
ä Taxis are located at Geneva Airport outside the Arrival level. The taxi fare between the airport and the city center area is approximately 40 Swiss Francs.

Visa & Payment

Visas and Entry Information

Visit the Federal Department of Foreign Affairs for full details. We recommend that you allow a minimum of 4 weeks to process your visa application. IATA cannot intervene in the application process or guarantee such documentation.

Should the Swiss Embassy require an invitation letter from IATA, please contact the training coordinator assigned to your course. Any such letter can only be released by IATA after course fees have been paid in full.

Foreign Exchange

Banks and Foreign Exchange offices are located at Geneva Airport.

UBS: Monday to Friday from 08:00 to 18:00. Tel: +41 22 306 1488
American Express: Monday to Friday from 08:00 to 22:00. Tel: +41 22 717 8699
Banque Cantonale de Genève: Monday to Friday from 08:00 to 22:00. Tel: +41 22 317 2727
Agence de Voyage CFF: Monday to Friday from 08:00 to 18:00. Tel: +41 51 225 2231

IATA Bank Details

Complete payment must be received prior to the beginning of the course. Please note that the IATA does NOT accept CASH payments. Credit card, bank transfer and Clearing House payments are welcome.

Bank wire transfers should be made to:
IATA Account No: 400-749-8
Bank Number: 003
Branch Number: 00001 Royal Bank of Canada
1, Place Ville Marie
Montreal, Quebec
Canada H3C 3B5
Swift Code: ROYCCAT2
ABA No. / Routing No.: 021000021

Payment online is easy and can be accessed on www.iata.org/cc-payment. You will need your invoice number and a valid credit card.

Hotels & Leisure

Hotels

Delegate Rates

For the following partner hotels (no fixed rates, delegate rates only), please mention “IATA delegate rate” when you make a reservation over the phone or by email.

Crowne Plaza Geneva
Email: reservations@ihg.com OR call +41 22 710 30 29
Website: crowneplaza.com

IATA has negotiated special rates* in Geneva with IHG (Crowne Plaza 4* or Holiday Inn 3*). Kindly note that a reservation made through this link can be cancelled up to 24 hours before the check-in date.
*Thanks to our exclusive deal, you will get a rate lower than standard hotel rates (including non-refundable and advanced purchase) with fully flexible conditions.

The Crowne Plaza Geneva Hotel is located less than 15-minute walking distance from the IATA Geneva Training Center and the Airport. This is a recently renovated hotel that provides modern business facilities and convenient transport links to the city center. You may make your reservation directly with the Hotel: IATA Preferred – Crowne Plaza Hotel

*Crowne Plaza Free Shuttle: Free airport shuttle buses run between Geneva Airport and Crowne Plaza Geneva every 20 minutes. The first shuttle departs at 4:40 am and the last at 11.40 pm, no advance reservation required. Pick up point is located at Gate 3, behind the taxi stand at the exit of the arrival gate.

*Alternatively, you can take a city bus to/from the Airport and/or the IATA Center. Upon exiting the customs area on the Arrivals level of the Airport, turn left, walk to the end of the terminal and exit the doors on your right (after the Swiss Chalet restaurant). The escalator will take you to the upper level to the bus stop. Take bus #10 to “De-Joinville” (3rd stop), walk to the right and the hotel is on your left.

You can also book a room on the global website www.ihg.com, or on the website of each hotel respectively. In this case you can use the Corporate ID: 786925918.
Movenpick Geneva
Email: geneva.airport@movenpick.com OR call +41 22 717 16 05
Website: accor.com/en/europe/switzerland/geneva/hotel-geneva.html
Hilton Geneva
Email: Reservation@hilton.com OR call +41 22 474 02 26
Website: hilton.com/en/hotels/gvacchi-hilton-geneva-hotel-and-conference-centre

Fixed Rate

B&B Hotels
Website: https://www.hotel-bb.com/en/hotel/geneva-airport
simply enter the code [BBIATA24] when you book your stay to be eligible for a flat rate of CHF 120 per room per night with breakfast.
Holiday Inn Express Geneva Airport Hotel
Holiday Inn Express Geneva Airport Hotel is located less than 20-minute walking distance from the IATA Geneva Training Center and the airport.

*Free shuttle bus runs every 20 minutes from 05:50 am to 11:30 pm (except at 12:30 pm & 6:30 pm) and stops at the Airport Arrivals gate number 3.

*Alternatively, you can take a city bus to/from the Airport and/or the IATA Center. Upon exiting the customs area on the Arrivals level of the Airport, turn left, walk to the end of the terminal and exit the doors on your right (after the Swiss Chalet restaurant). The escalator will take you to the upper level to the bus stop. Take bus #23, #56 or #57 to “Grand-Hangar” (4th stop). The hotel will be in front of you on the opposite side of the road.

Restaurants

We recommend that you budget approximately 80 Swiss Francs for meals per day.

Les Armures (Traditional Swiss): 35, Grand Rue (Old Town)
Cave Valaisanne (Traditional Swiss): 23, Bd. Georges Favon, Plainpalais
La Caravane Passe (Oriental): 11, Rue Alfred Vincent, Paquis
Il Ponte Vecchio (Italian): 63, Bd, du Pont D’Arve, Plainpalais
Café Remor (European, glacier): 3, Place du Cirque
Café de la Paix (Mediterranean and Viennese): 11, Quai de Mont Blanc, Hotel de la Paix
La Perle du Lac (French): 128, rue de Lausanne

Tourist Information

Free brochures and tourist information can be obtained at the Tourist Information counter located in the Arrival area of the airport, or on the Geneva Tourism website.

Tourist attractions

Museums

Other activities to mention

Cruises: CGN Boat Company or Swiss Boat
Swimming: Bains de Paquis or Genève Plage
Walking Tours: Guided tours
Train Tours: Train & Trolleys Tours
City Tours: Key Tours

Emergency Info

Emergency Contact

In case of an emergency, you can contact these numbers for free.

The Europe-wide Emergency phone number is 112.

Police: 117
Ambulance: 144
Fire: 118

Hospitals

Hôpital de la Tour
Av. J.D. Maillard 3
Phone: 022 719 61 11
Hôpitaux Universitaires de Genève
Rue Micheli du Crest 24
Phone: 022 372 33 11

Medical Clinics

Genève Médecins (24/7)
Tel: 022 754 54 54
Medicenter Genève Balexert
Center Commercial de Balexert
Av. Louis Casai 27
Phone: 022 748 49 70 Center
Medical Multidisciplinaire de l’Aéroport
Route de Pre Bois 20
Phone: 022 788 3550

Dental Clinics

Dental Emergencies
Tel: 022 646 64 44
Tel: 022 733 98 00
Clinique Dentaire de la Servette (English Spoken)
60 Av. Wendt (Quartier Gare Servette)
Phone: 022 733 9800

Pharmacies

The pharmacy closest to the Geneva Training Center is in the airport railway station. If you need a pharmacy after regular opening hours, call 111 or 144 and ask for the night pharmacy on duty.

Special Note: All non-Geneva residents will be asked to pay up-front for medical services.

Training Terms and Conditions
Please read the IATA Training Terms and Conditions to know more about our General Conditions applicable to all IATA Training courses, and the Special Terms and Conditions applicable to the various course formats.
Training policies
Visit the IATA website to find out about IATA Training’s Policies, including the Grading Policy and Academic Integrity Policy.
Frequently asked questions (FAQs)
A list of FAQs can be found on our website. If you have a question that has not already been answered, please Contact Us by raising a case through our Customer Portal.
Complaints process
If you would like to make a complaint to IATA Training, please submit your complaint by raising a case through our Customer Portal. Your training experience is very important to us. Please include the title 'Complaint' and we shall prioritize your message.