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Explore Montreal

Welcome to IATA and thank you for choosing to train with us.

The entire IATA Training team wants to ensure the very best experience for you during your stay with us. Our goal is to provide you with a safe learning environment where you can maximize your potential.

The following pages set out some important logistical and practical information about our Montreal Training Center to help you get the most out of your time with us. Please take a moment to read about our services and procedures. Our team of training coordinators, instructors, and product managers will be happy to assist you with any questions or special needs you may have.

I wish you a successful stay in Montreal and a rich, educational experience during your course.

Thank you for your interest in IATA Training.

Tanja Schmidt
Director of IATA Training

Accessing the Montreal Training Center

Montreal is serviced by many airlines with direct flights. L’Aéroport International Pierre-Elliott-Trudeau (www.admtl.com) is located West of the city, in Dorval.

The IATA Montreal Training Center does not provide ground transportation. From the airport, you may take a taxi, limousine or the Airport Bus.

  • Bus - From the Trudeau Airport take bus # 747 to downtown. The travel time is approximately 20 minutes. The 747 runs between the Montreal-Trudeau Airport and the Gare d'autocars de Montréal (Berri-UQAM).
  • Metro - Board the train on the Orange line in the direction of “Côte-Vertu”. Get off at the Square Victoria Metro station. Once you exit the metro, follow the signage leading to the Delta Hotel. At the Food Court on the Promenade level of Place Victoria (Tour de la Bourse), take the stairs or escalator to the lobby level. You will see an “IATA” sign next to the elevators located to the left of the security desk.
  • Taxis are located at Trudeau Airport outside the arrival level. The taxi fare between the airport and the downtown area is a flat rate of CAD40.00 (tip is not included). Upon exiting the terminal on the arrivals level, a dispatcher will help you obtain a taxi (Telephone: 514-394-7377).

The Montreal Training Center is in IATA’s Head Office. The building is situated between the downtown area and Vieux-Montreal (Old Montreal). IATA occupies seven floors of the “Tour de la Bourse” building (Montreal Stock Exchange Tower) on Place Victoria. The IATA building is connected by the underground passage to Square Victoria Metro Station. Upon arrival, please proceed to the 11th floor – IATA Reception, where you will be directed to your Training Room.

  • IATA's Head office
    SS135, 800 Rue du Square-Victoria,
    Montréal, QC H3C 0B4,
    Canada

The Montreal Metro has 68 metro stations spread out along 4 metro lines (Green Line, Orange Line, Blue Line and Yellow Line). The IATA building is conveniently connected to the Orange metro line allowing you to walk underground from the Square Victoria metro station to IATA.

  • Operating Hours Weekdays: 5.30 a.m. to 12.35 a.m. Weekends: 5.30 a.m. to 1.00 a.m.

About the Montreal Training Center

  • Reception
    Upon your arrival, please go to the 11th floor where you will be given an IATA Training participant badge by the Receptionist. Please keep this badge with you all the time and kindly return it at the end of your stay. Reception opening hours are Monday to Friday from 08:00 to 18:00.
  • Security clearance at the Training Center
    Please note that you will be required to provide photo identification (i.e., Driver’s License, National ID Card or Passport) in exchange for an IATA Training participant badge for the duration of your training.
  • Business center
    Please bring your laptop to your course to access your course material, and don’t forget to pack your laptop cables and adaptors to connect to the Canadian plugs as we are unable to provide them.

    Complementary wireless internet access is available in the IATA Training Center. Please ask for a username and password at the Reception Desk. Please ensure that your laptop is properly configured for Wi-Fi access, as the IATA IT staff cannot provide support on external laptops.

    The Business Center is located on the 11th floor, in front of the Tupolev Room. It is equipped with two computers and a color printer and is for the exclusive use of course participants. Please respect the time allotment of 15 minutes.

Dress Code

  • Business casual attire is recommended.
  • As the training rooms are air-conditioned, we suggest bringing a jacket or sweater for your comfort.

Personal Belongings

  • Please keep your personal belongings with you at all times.
  • As the premises are shared with other guests, IATA cannot be held responsible for any lost or unattended items.

Luggage Storage

  • If you need to store luggage or a coat, please ask Reception staff for access to the coat check area.
  • While a storage area is available, all items are left at the owner's risk, and IATA cannot accept liability for lost or stolen belongings.

Breaks & Lunch

  • Complimentary coffee, tea, and water are available in the training room each day.
  • Lunch is at your own expense.
  • The Bistro on the 11th floor offers lunch options.
  • A food court with a variety of restaurants and cafés is also available on the Promenade level. Access it via the stairs or escalator from the IATA Building lobby.
  • Please note that payments are accepted in Canadian dollars only, although some outlets also accept debit and credit cards.

Public Telephones

  • Four public telephone booths are available on the 11th floor.
  • Two booths allow toll-free calls (1-800 numbers), while the other two can be used for local calls.
  • For long-distance calls, calling cards can be purchased from the Couche-Tard convenience store on the Promenade level.

Smoking

  • Smoking is not permitted anywhere inside the IATA Center.
  • Designated smoking areas are available outside the building.

Travel Assistance

  • If you need to confirm or modify your travel arrangements, our Training Team can provide airline contact details.
  • Please contact the airline directly for any changes or assistance.

Fire alarm (IATA building)

If you hear an alarm, follow the instructions of the Evacuation Team

  • Leave the building immediately through the nearest available exit
  • Take only personal belongings with you
  • Do not use the elevators
  • Follow the instructions of the evacuation team
  • Go to the Assembly Point in the car park in front of the main entrance of the IATA Building. The Assembly Point is to your right as you leave through the main entrance of the IATA Building.
  1. For any questions or assistance, please raise a ticket through the IATA Customer Portal. Our support team will review your request and get back to you as soon as possible.

Visa & Payment

An Electronic Travel Authorization (eTA) is required by visa-exempt foreign nationals who fly to or transit through Canada. Exceptions include U.S. citizens and travellers with a valid visa.

Visit the Government of Canada website for full details. We recommend that you allow a minimum of 4 weeks to process your visa application. IATA cannot intervene in the application process or guarantee such documentation.

Should the Canadian Embassy require an invitation letter from IATA, please contact the training coordinator assigned to your course. Any such letter can only be released by IATA after course fees have been paid in full.

Complete payment must be received prior to the beginning of the course. Please note that IATA does NOT accept CASH payments. Credit card, bank transfer and Clearing House payments are welcome.

  • Bank wire transfers should be made to:
    IATA Account No: 404-903-7
    Bank Number: 003
    Branch Number: 00001 Royal Bank of Canada
    1, Place Ville Marie
    Montreal, Quebec
    Canada H3C 3B5
    Swift Code: ROYCCAT2
    ABA No. / Routing No.: 021000021

Payment online is easy and can be accessed on www.iata.org/cc-payment. You will need your invoice number and a valid credit card.

On arrival at the airport, you can obtain local currency at the Foreign Exchange counter on the arrivals level. In the lobby of the IATA building there is a Bank of Montreal. Other Banks nearby are:

  • TD Canada Trust - 500 St. Jacques
  • Scotia Bank - 437 St. Jacques

Hotels & Leisure

Hotel booking/confirmation

You are responsible for making your reservation directly with the hotel of your choice. It is highly recommended that you make a changeable hotel reservation at least 3 weeks prior to the course start date.

To make a reservation, complete the registration form provided in your registration confirmation and email (or fax) it directly to the hotel. The hotel will then confirm the booking to you by fax or e-mail.

Payment for the room, tax and incidentals is the responsibility of the participant. Please note that IATA cannot accept any responsibility for your liability to the hotel.

Recommended hotels

  1. Intercontinental Montreal
    IATA has negotiated preferential rates with this 5-star hotel. This hotel is located across the street from IATA with direct underground access to the IATA building, Square Victoria metro station and World Trade Center. All rates include: high-speed Internet access + local calls. The rates do not include taxes. IATA “room only” rates use code 254296395 at igh.com. If you have issues in booking, please contact laure.aubier@ihg.com
  2. Embassy Suites by Hilton
    IATA rates or use “Corporate Account” 0560052697 at embassysuites.com. If you have issues in booking please contact +1(514) 288-8886
  3. Bonaventure
    Use code ICIAT or contact Reservations@hotelbonaventure.com

Feel free to check the Where to stay | Tourisme Montréal (mtl.org) which provides a full list of hotels in the city in case the above 3 properties are unavailable, or do not meet your requirements. It should be noted however that IATA rates are not offered at any of these hotels.

Montréal offers a wide range of dining options, from casual cafés and local favourites to French, Québecois, and international cuisine.

To explore restaurant options near the Training Center or your accommodation, you may refer to third-party restaurant platforms and dining guides. These platforms allow you to search based on location, cuisine, price range, availability, dietary preferences, and customer reviews.

Please note that restaurant information, availability, prices, and reviews are managed by third-party platforms and may change without notice.

We would like you to enjoy your stay in Montreal and hope that you will find some free time after your course hours to enjoy some of the attractions Montreal has to offer. Free brochures and tourist information can be obtained at the Tourist Information Counter, located in the arrival area of the airport, after the customs control.

Tourist Attractions

The Underground City

The Underground City is a 32-kilometre network of shopping malls and corridors providing access to major stores, restaurants, cinemas and museums. It is the largest underground complex in the world. The Montreal metro system conveniently runs along the complex. See map following.

Shopping malls

Emergency Info

In case of emergencies outside the IATA offices, you can contact the emergency services (Fire/Rescue, Ambulance or Police) by dialing 911 from any telephone including public telephone booths.

  • Royal Victoria Hospital
    687 Pine Avenue West
    Phone: 514-934-1934
  • Montreal General Hospital
    1650 Cedar Avenue
    Phone: 514-934-8090  
  • Clinique Médicale En Route
    895, rue de la Gauchetiè W.
    Suite F-5
    Phone: 514-954-1444
    Average CAD160 consultation fee
  • Clinique Médicale des 2 Tours
    1001 University, Niveau A, Local C-14
    Inside Bell Canada Tower
    Phone: 514-954-4444
    Average CAD160 consultation fee  
  • Clinique Dentaire Place Victoria (Dental Clinic)
    800 Place Victoria (Promenade level of IATA Building)
    Phone: 514-875-9317
    CAD50 - 70 consultation fee

The pharmacy closest to the Montreal Training Center is:

  • Jean Coutu – Open daily until midnight
    1675, Sainte-Catherine Street West
    Phone: 514-933-4221

Policies

  • For detailed information on course fees, payment terms, and applicable pricing conditions, please refer to our Pricing Page. Early bird rates may be available for selected courses when booking within the eligible period.
  • Please read the IATA Training Terms and Conditions to know more about our General Conditions applicable to all IATA Training courses, and the Special Terms and Conditions applicable to the various course formats.
  • Visit the IATA website to find out about IATA Training’s Policies, including the Grading Policy and Academic Integrity Policy.
  • If you would like to make a complaint to IATA Training, please submit your complaint by raising a case through our IATA Customer Portal. Your training experience is very important to us. Please include the title 'Complaint' and we shall prioritize your message.