Virtual Classroom Guide

  When the training session is finished, you can leave the Training Session by clicking  the red End button. 

In order, from left to right:

• Audio: Clicking on the microphone icon will mute/unmute your audio during the training session. Please make sure to keep your microphone on mute when you are not talking to minimize the amount of noise in the virtual classroom space.
  Red mute button indicates it is muted.
  Grey mute button indicates it is not muted.
• Start/Stop my Video: Click the camera icon to allow the presenter and other participants to see you.
• Participants: Clicking on the person icon will open the participants’ window.
• Chat: Clicking on the comment bubble icon will open the chat window in the lower right side.  You can chat with anyone in the class or hold private discussions with any participant.
• React: Clicking on the react button will allow you to display various reactions (if the reactions button does not appear, click on ‘more’).
• Sharescreen:Clicking on the upward pointing arrow will Share your desktop, files, applications, websites or videos. 
• More Options: The More Options icon (three dots) allows you to copy the classroom information and configure your audio connections.
• Leave the Training: When the training session is finished, participants can leave the training session by clicking on the red X icon on the control bar.

There are several annotation and feedback tools that will be available to you in the Zoom virtual classroom. You will have a chance to practice using the tools at the beginning of the course.

• Mouse: Deactivate annotation tools and switch to your mouse pointer. This button is blue if annotation tools are deactivated.
• Select (only available if you started the shared screen or whiteboard): Select, move, or resize your annotations. To select several annotations at once, click and drag your mouse to display a selection area.
• Text: Insert text. Please always remember to click away from the text you have entered so that it will be visible to the instructor and other participants.
• Draw: Insert lines, arrows, and shapes.
  Note: To highlight an area of the shared screen or whiteboard, select following square or circle icon to insert a semi-transparent square or circle.
• Stamp: Insert predefined icons like a check mark or a star.
• Spotlight: (only available if you started the shared screen or whiteboard): Displays your mouse pointer to all participants when your mouse is within the area being shared. Use this to point out parts of the screen to other participants.
• Eraser: Click and drag to erase parts of your annotation.
• Format: Change the formatting options of annotations tools like color, line width, and font.
• Undo: Undo your latest annotation.
• Redo: Redo your latest annotation that you undid.
• Clear: Delete all annotations.
• Save: Save shared screen / whiteboard and annotations as a PNG or PDF. The files are saved to the local recording
  Note: This option is only available to viewers if the host has allowed others to save.
  • To change the file format, click the downward arrow next to Saveand select one of these options:
    • PNG: Save as a PNG file. If there are multiple whiteboards, Zoom will save a PNG file for each whiteboard.
    • PDF: Save as a PDF. If there are multiple whiteboards, Zoom will save a single PDF containing all whiteboards.

During the virtual classroom session your instructor will frequently ask you to use your feedback tools for confirmation that you understand the content and for other feedback.

If you need to step away from your computer for a short while, or as indicated during breaks, please click on the coffee cup icon. Once you are back, please click on the coffee icon a second time to remove it.

If you have a question, you can use the ‘raise hand’ button. Please ensure to un-click it after asking to put your hand back down.

During your course, your instructor will ask for your input using the Polls feature. When answering a poll question, please select your option and click Submit (if you do not click submit, your answer will not be counted).

In your chat panel, select who you would like to send the message to, then press enter on your keyboard.

Breakout rooms are used to divide participants into smaller groups to collaborate and share ideas on an assignment. If this will be used during the scheduled session, you will be notified by the Instructor.

You will see a notification asking you to join a breakout room.

Click ‘Join’, and you will be re-directed to your breakout room.

  When the training session is finished, Mac users can leave the session by clicking Leave.  

In order from left to right:

• Audio: clicking on the headset icon will mute/unmute your audio during the training session. Please make sure to keep your microphone on mute when you are not talking to minimize the amount of noise in the background.
  The headset icon with a red diagonal line indicates the microphone is muted.
  The grey headset icon indicates the microphone is not muted.
• Start/Stop Video: clicking on the camera icon will allow the presenter and other participants to see you.
  The camera icon with a red diagonal line indicates your video camera is on.
  The grey camera icon indicates your video camera is off.
• Participants: clicking on the person icon will allow you to see the participants currently in the session.
• Chat: clicking on the chat bubble icon will open a chat window. You can chat with another participant directly in a private chat or address the message to the classroom.
• React: clicking on the react button will allow you to display various reactions (if the button does not appear, click on ‘more’).
• Share screen: clicking on the screen button with an upward pointing arrow will allow you to share your desktop screen or any specific windows you would like to share.
• More: The round button with three dots allows you to explore other functions available within the Zoom meeting session.
• Leave the Training: when the training session is finished, participants can leave the training session by clicking on the red door icon.

• Verify that you are using the correct link and password.
• Refresh the page to make sure that the session has started.
• Open a new browser window and copy and paste the meeting URL from the invitation email into the browser address bar.

• Try to log off and log back in again.
• Close all applications, additional tabs and email, except Zoom.
• Clear your web browser cache and delete temporary files and cookies.
• Verify that the issue is not with your Internet service provider by testing a web page which you access frequently.

• Reopen the training invitation.
• Rejoin the audio conference by clicking the ‘Audio’ button and selecting ‘Join with Computer Audio’ option.

• Open a new browser window and try to rejoin the meeting using the meeting number.

• Check your phone or VoIP connections and confirm that microphones and headsets are powered and switched on.
• Click Mute then Unmute button.

For additional troubleshooting guidance please view our website www.iata.org/vc-technical-requirements or visit the Zoom training help Center

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