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Frequently Asked Questions



Why the IATA/IATAN ID card?

The IATA/IATAN ID Card is the preferred means of recognition of travel professionals by the Industry. In order to assist industry suppliers in the management, distribution and control of their industry concessions; the ID Card is often used to safely and efficiently verify a bona fide travel agent via CheckACode . In other words, travel agents will get the recognition they need to be eligible for suppliers’ travel agents educational and rewards program.

Who is eligible?

Bona fide travel professionals, devoting a minimum of 20 hours per week in the administration, marketing, finance, operations, and/or sale of travel. ID Card applicants must be remunerated (salary and/or on a commission basis) by the agency. Please, refer to the Eligibility Criteria for more details.

How much does an ID Card cost?

The price of an ID Card may range from USD30.00 to USD70.00 depending on the class of agency you work for (additional courier fees may apply).

Application and Validity

How do I get an IATA/IATAN ID Card?

You can apply for the ID Card online. The ID Card Online Platform allows agents to complete and pay for the ID Card. 

For existing ID Card holders, please login with your VER # and IATA Agency Code to renew, reprint and change agency on the platform. 

What do I need to apply for the ID Card?

Please ensure you have the following documents ready before you start the ID Card application online.

  1. A digital photo
    • Taken in the last 12 months, to reflect your current appearance
    • Taken in front of a plain white or off-white background
    • Taken in full-face view directly facing the camera, no profiles
    • No hats or sunglasses
    • Must be at least 300 pixels wide by 400 pixels high


  2. A proof of employment. For more details on the proof of employment, please visit How to Apply.
Please note any false declaration will lead to the cancellation and blacklisting of the card.

How do I pay for the ID Card?

You can make a payment online with one of the following credit cards:

  • Visa
  • Mastercard
  • American Express

How do I update the agency (company) information such as the agency name or address?

Please request to change you agency information via  the IATA Customer Portal

Please do not start the ID Card application until the agency information is correctly modified. 

Note: If you no longer work at the agency in our record, kindly continue and click on "Request a Change of Agency" in the following page.

I am the agency’s manager/owner. Can I use my own name as “approving manager”?

Yes. Please be advised that random verification may be conducted based on the agency information we have on file.

When will I receive my ID Card?

​​Your ID Card will be processed and delivered within 3 to 6 weeks upon the approval of the ID Card Application

If your ID Card has not arrived, you must notify IATA via IATA Customer Portal or reply to the email confirmation within 3 months​ of the application date. Failure to notify IATA at the given time may result re-printing at your own cost.

NEW: You can also access your digital ID Card via IATA AgentExperience app. See more details on Digital ID Card.

Can the ID Card be sent to another address?

For your data protection, we can only send your ID Card to the address registered of the agency.

When requesting for your ID Card, please ensure the agency address is accurate in order to avoid delays in delivery or returned mail. 

If you are a home-based agent or independent consultant, kindly coordinate with your manager or supervisor to have the ID Card forwarded to you.

I have received my IATA/IATAN ID Card, but why is it being shown as invalid on CheckACode?

CheckACode is a web-based validation system used for IATA numeric codes and IATA/IATAN ID Cards. Once you receive your ID Card, you and suppliers will be able to verify the status of your ID Card. Visit CheckACode for validation now.

How long is an IATA/IATAN ID Card valid for?

The validity of an IATA/IATAN ID Card is 12 months.

Renewal and Changes on ID Card

I have an IATA/IATAN ID Card that is due to expire. When can I renew my ID Card?

You can renew the ID Card up to three months prior to the expiry date of the current card. A renewal reminder will be sent to you by email 2 months prior to the expiry date. To renew, please visit ID Card Online Platform

How do I renew my IATA/IATAN ID Card?

For renewal, please login with your VER # and IATA agency code on the ID Card Online Platform

Please ensure the required documents are ready. Visit How to Apply for details on the required documents.

I have changed agency (IATA Code or employer), what do I do?

You can request a change of agency on ID Card Online Platform. Login with your VER# and the IATA agency code of your previous company. 

Please ensure the required documents are ready. Visit How to Apply for details on the required documents.​

How can I update the email address?

The ID Card Online Platform will allow you to update your email address when renewing your ID Card; however, should you wish to update the email on file without renewing  the ID Card, please advise IATA via IATA Customer Portal.

Reprint the ID Card  

I have lost my ID Card, what do I do?

In case of loss or theft, you can reprint the ID Card on the ID Card Online Platform

If your ID card is due to expire less than 3 months, you may choose to apply for an “early renewal”. The option will be provided to you on the platform.

I just got married and changed my last name, what do I do?

Congratulations! If you have changed your last name, you can reprint the ID Card on the ID Card Online Platform with your VER# and IATA agency code.

Please ensure the required documents are ready. Visit How to Apply for details on the required documents. ​

ID Card Online Platform

I cannot upload my photo online, what do I do?

Photo must be at least 300px by 400px (up to maximum 1020px by 1500px) . Try to restart the ID Card application on another internet browser such as Firefox, Chrome or Safari. 

Should you still experience difficulty with uploading your photo in other internet browsers, please contact us via the IATA Customer Portal to report the issue.

I cannot go past Step 1, what do I do?

Step 1 requires you to read the full page and to check all the boxes. Please ensure that you select all four boxes to be able to continue.

Benefits and AgentExperience

Can the IATA/IATAN ID Card be requested for agent discounted airline tickets?

Yes, some airlines demand the ID Card before granting travel agent rate (AD ticket) or upgrades. However, there is no standard procedure in place to obtain discount on air tickets for the moment. 

Airlines have set their own processes and requirements to allow travel agents purchase discounted ticket. You would have to either visit their website & search under travel agent section OR contact their travel agent department directly for more information. 

You may also refer to Resolution 880a of the IATA Travel Agent Handbook for more details.

What is AgentExperience?

AgentExperience is an IATA platform where valid ID Card holders can look for travel agent offers from travel & tourism suppliers around the world. 

The offers include FAM trip and travel agent rates in hotel, car rental, parking, theme park, etc. For more details, visit AgentExperience.com or download the app "IATA AgentExperience" for iOs and Android.  

I am a valid ID Card holder, how do I get access to AgentExperience?

You will need to sign up with your VER # and IATA agency code found on the ID Card.

Once the sign-up is completed, you can login with the email address and password you have chosen to use. 

I have lost my password for AgentExperience. Can I obtain a new one?

Yes, you can reset your password on AgentExperience. But you will need to provide your VER # and email address that you have chosen to login. 

My password is being sent to an email address that I no longer have access to. What do I do?

To request a change of email address for your AgentExperience login, please contact us here.  

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