Lean Six Sigma in Air Cargo Logistics

3-day (12 hours) LIVE virtual classroom course

The air cargo supply chain is often subject to significant operational quality challenges. It consists of a large number of stakeholders each controlling a part of the process. At each process step, quality issues might arise (delays, damages, documentation errors, incorrect billing). These impact overall customer satisfaction and create the perception that the overall process is not under control. This course provides an overview of the Lean Six Sigma concept and how it can be applied to the Air Cargo and Logistics industries. It will give you insight on the tools and techniques applied in the methodology, as well as analysis and application of the DMAIC cycle.

Course Code: CGC045VCEN02

Course format

• The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
• The course will take you approximately 12 hours to complete and be held over 3 consecutive days.
• There will be 2 live interactive virtual classroom sessions per day, each session will be 120 minutes.
• The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
• Student performance will be based on an assessment.

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training.

Prerequisites

• Recommended level is Intermediate.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account. Please have your login details ready.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount. The discount will be calculated at the time of payment.

To arrange in-house training for your company: Complete the in-house training request form or contact the B2B Training Specialist in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

You can find the exact schedule of each class when you click the ‘Register’ button.

Upon completing this course, you will be able to:

• Describe and apply the Lean Six Sigma methodology
• Adopt and apply the methodology to air cargo and logistics operations
• Use the DMAIC cycle to improve and reduce variation on operating processes
• Evaluate the effectiveness of the methodology on the operational nature of work
• Engage the organization into a culture of change

The key topics that are covered during this course include:

• Lean Six Sigma concept and history
• Benefits and best practices
• Change management and culture
• DMAIC cycle
• Process improvement

Activities

• Concept descriptions with examples
• Best practices from the industry
• Group exercises
• Group discussions
• Examination

This course is recommended for:

• Shippers
• Freight forwarders
• Cargo agents
• Handling agents
• Airlines

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.