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About the courseAs a global business, aviation operates in a dynamic multi-cultural and ever-changing environment, where cross-cultural collaboration is vitally important. The ability to effectively build durable relationships with key stakeholders is critical. In such a changing environment, as decisions need to be taken and solutions implemented, resistance and conflict can also arise, which can slow down or even block change. IATA’s Managing Stakeholders in a Changing Environment course will equip you to identify and effectively engage with stakeholders, with confidence, ensuring the most appropriate and effective means of communication is utilized to maximize this engagement. It will also help you recognize different types of resistance, understand the fundamental sources of conflict and provide you with the tools and techniques to overcome it. The unique context of this course will be an understanding and appreciation of the importance of organization culture in international aviation.
Course Code: GMC037VEEN01
To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.
Upon completing this course, you will be able to:
The key topics that are covered during this course include:
This course is recommended for:
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.