Airport Ramp Services with IGOM (partner-taught or self-study)

Did you know that in the past 5 years, 450 participants from 44 countries have taken this course with IATA?

44-hour partner-taught or self-study course

The aircraft servicing and ground handling basics you need to start a career on the ramp. Ramp handling services ensure the efficient turnaround of aircraft so that flights stay on schedule. This course offers an introduction to ramp services as well as the ground handling standards and safety requirements you need to know to work safely on the ramp. Whether you are new to the industry or a recent recruit, this course provides a solid foundation for further professional development in the field of ground operations.

Course Code: TAPP-51

This course can be purchased at a discount as part of the Ramp Handling Essentials Bundle

Course format

• This is a partner-taught or self-study course, which will take you approximately 44 hours to complete, depending on your previous knowledge and experience.
• The course materials are provided in e-book or printed format. Please choose the format when you register.
• You will have 12 months to complete the course and exam (enrollment validity), which starts from the date you purchase the course.
• The recommended level for this course is Entry-level and Intermediate.
• Performance will be based on an examination. Please refer to the Exam Information below for more details.

Please note: Once you have completed the exam you will no longer have access to the course material, and after the 12-month enrollment validity expires you will no longer have access to the course content, nor will you be able to take the exam.

Study with the help of an Instructor

If you would prefer to study this course with the help of a local trainer, enrol at an IATA Authorized Training Center near you.

Registration information

• Please refer to our payment methods and applicable taxes.
• When you click to purchase the course, you will be directed to log in to your Training Profile through our Customer Portal.
• Are you purchasing the course for several people at once? Please find out how on our Payment page.

Upon completing this course you will have the skills to:

• The ground operations working environment
• Standard ramp operations terminology
• The departments of an airport and how they work together
• Basic safety and security for efficient operations
• Procedures for key aircraft ground servicing tasks
• IATA Airport Handling Manual and IATA Ground Operations Manual standards

The key topics that are covered during this course include:

• Introduction to the airside environment and airport ramp services
• Aircraft characteristics and turnaround plan
• Cleaning, catering and other services
• Ground service equipment
• Standard operating procedures
• Airside safety
• Ramp security awareness
• Future developments in the sector of ramp services

Supporting materials

This course covers the many aspects of below the wing operations for which IATA has developed recommended industry standards and procedures, as detailed in the IATA Ground Operations Manual (IGOM). Therefore, the IGOM has been included in the study kit, as it is an indispensable field publication that you will refer to throughout this course and in your day-to-day duties.

The study kit includes:

• The Airport Ramp Services course book
• The latest IATA Ground Operations Manual (IGOM), in e-book format. The IGOM represents a value of $141 included in the price of this course!

This course is recommended for:

• Anyone interested in pursuing a career with an airline or ground service provider
• Recently recruited airline, airport and ground handling staff

An IATA Certificate of Completion is awarded to participants successfully passing the final exam.

Exam information

Please read the information about Online Exams with Remote Supervision (OERS), and check the Course Edition List for Exams (pdf) when booking your exam.

• Method: Online exam with remote supervision (OERS)
• Format: 100 multiple-choice questions. Closed course book exam.
• Time Allowance: 3 hours
• Passing Grade: 60% correct answers
• Distinction Grade: 90% correct answers
• Number of exam attempts: 2