Human Factors for Ground Operations - Fundamentals (e-learning)

75-minute e-learning course

Ground Operations is a service sector where turnaround teams play a key role in safety and on-time performance. Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error. This course is aligned with the requirements of AHM Chapter 11, module HF01.

Course Code: TAPP-64

Group discounts
Considerable discounts are available for multiple purchases (30+ users) of this course. To simplify company-wide implementation, you can also host this e-learning course on your company’s Learning Management.
Please contact us for more information.

Course format

• This self-study e-learning course requires approximately 75 minutes of study, to be completed within 6 months from the purchase date (enrollment validity).
• After the enrollment validity expires, the users will not have access to the course content and will not be able to take the exam/assessment.
• The recommended level for this course is Entry-level and Intermediate.
• Student performance will be based on an exam/assessment. Please refer to the Exam/Assessment Information below for more details.

Registration information

• When you click to purchase the e-learning course, you will be directed to log in to your Training Account.

Important: Please note that if you are purchasing courses for more than one person, you must create a User Account for each individual. Registration and payment must be done through each User Account. You cannot use one User Account to purchase courses for multiple individuals. However, you may pay for multiple individuals by one credit card or bank transfer through each individual’s User Account. If you pay by bank transfer, please attach a copy of the bank transfer issued by the sender’s bank to each individual’s order.

Upon completing this course you will have the skills to:

• Recognize human behavior and errors
• Discuss the limits of human capacity
• Identify the main human factor issues in ground operations
• Examine the influence of human factors in a team

The key topics that are covered during this course include:

• Human factor basics
• Human capacity
• Main Issues in Ground Operations
• Teamwork

This course is recommended for:

• Ground handling agents
• Airline and Terminal staff working at the airport

Upon successful completion of the exam/assessment, you will be awarded a Certificate that you can print for your records.

Exam/Assessment information

Please read the IATA Training Unsupervised Online Examination Student User Guide for Partner-taught or Self-study exams.

• Method: Unsupervised online exam The exam/assessment can be taken at any time at your convenience.
• Format: 15 multiple-choice questions
• Time allowance: 45 minutes
• Passing grade: 70% correct answers
• Number of exam attempts: 2

Important note: The exam/assessment should be accessed after you have completed the course module. Once you have started the assessment you can no longer access the course module.