ONE Order is the concept of a single Customer Order record, holding all data elements obtained and required for order fulfilment across the air travel cycle - such as customer data, order items, payment and billing information, fulfilment data and status.
ONE Order aims at combining the information already existing in the PNR, ETK and EMD into a single record. This new standardized and expandable reference aims at being the single access point for customer orders by third parties (interline partners, distribution channels, ground handling agents and airport staff, among others).
One Order will facilitate product delivery and settlement between airlines and their partners with one simplified and standardized order management process.
All parties will follow a single process to service customers throughout their entire product purchase and delivery experience.
One Order will enable ‘network airlines’ and ‘low-cost carriers’ to interact and provide combined services to customers.
Through a new streamlined process, both airline communities will be able to manage customers in a seamless and homogeneous manner despite having different business models and operational environments.