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ONE Order

One reference, One process, One industry

ONE Order aims to modernize the order management process in the airline industry.This industry-led initiative intends to replace the multiple and rigid booking, ticketing, delivery and accounting methods, using the data communications advances made possible by the implementation of the New Distribution Capability.

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ONE Order is the concept of a single Customer Order record, holding all data elements obtained and required for order fulfilment across the air travel cycle - such as customer data, order items, payment and billing information, fulfilment data and status.​ 

One reference

ONE Order will result in the gradual disappearance of multiple reservation records as well as e-ticket/EMD concepts to be replaced by a single reference Order.

A new standardized and expandable reference will become the single access point for customer orders by third parties (interline partners, distribution channels, ground handling agents and airport staff, among others). 

Simplified Airline Ecosystem 

ONE Order will modernize the airline ecosystem to align with digital processes for fulfilment, servicing, delivery and accounting with orders. Thanks to these, ONE Order will facilitate product delivery and settlement between airlines and their partners with simplified and standardized order management processes.

All parties will follow the same process to service their customers and their services throughout the whole lifecycle from booking to delivery. 

Expanded partnership

ONE Order will enable network airlines and ticketless carriers to interact and provide combined services to customers.

Through an agile creation and fulfilment of any products, airlines will be able to connect with wider industries enabling greater interoperability. 


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