Passenger Experience & Facilitation
Global passenger traffic is expected to double by 2037. Accommodating this fascinating growth is a major challenge for the air transport industry and governments. It will require new standards, harmonized regulations and adequate infrastructure. IATA works with airlines, governments, industry associations and Strategic Partners towards an end-to-end passenger experience that is secure, seamless and efficient while lowering industry costs.
Current initiatives in Passenger Experience & Facilitation
Fast Travel Program
Facilitation & Passenger Data
Travel Communication and Personalization (pdf).
Governance: towards and end-to-end passenger process
The Passenger Experience Management Group supports the industry on standards and solutions supporting an end-to-end passenger process