IATA is working to lower industry costs and improve the passenger travel experience. Our mission is to help transform the air transport value chain, covering the following areas:
Passenger Experience: Addresses the end-to-end passenger journey through the Passenger Experience Management Group (PEMG) and several other working groups such as Fast Travel,
Common Use and Passenger Facilitation.
One iD and Travel Communication are current ongoing projects within the PEMG.
Baggage Services: Delivering
Baggage Services to the industry, including standards and baggage quality ensuring an efficient and hassle free journey.
IATA has an aggressive agenda for improving the methods of dealing with Passenger Data
, aiming to harmonize systems, set forward-looking standards, and educate countries on the existence of international standards.