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Passenger Experience & Facilitation

​Global passenger traffic is expected to double by 2037.  Accommodating this fascinating growth is a major challenge for the air transport industry and governments. It will require new standards, harmonized regulations and adequate infrastructure. IATA works with airlines, governments, industry associations and Strategic Partners towards an end-to-end passenger experience that is secure, seamless and efficient while lowering industry costs.

Current initiatives in Passenger Experience & Facilitation

Fast Travel Program
One ID
Passenger Facilitation
Facilitation & Passenger Data
Travel Communication  and Personalization (pdf).

Governance: towards and end-to-end passenger process 

The Passenger Experience Management Group supports the industry on standards and solutions  supporting an end-to-end passenger process


Our mission is to represent, lead and serve the airline industry

Additional information