World Passenger Symposium

Manama, Bahrain
1 - 3 November
The Gulf Hotel Bahrain 

We look forward to welcoming you to the IATA World Passenger Symposium (WPS) in Manama, Bahrain on 01 – 03 November 2022 at the Gulf Hotel Bahrain, kindly hosted by Gulf Air.  

Under the theme: “Unlocking Value Creation by Putting the Customer First”, this year’s WPS combines the former Digital and Data and Retailing Symposium, the Global Airport and Passenger Symposium and the Accessibility Symposium into a single event to reflect the importance and connectedness of all three elements to the customer experience.

In addition to plenary sessions, three knowledge tracks will address the end-to-end customer journey – everything from shopping and purchasing an air travel product to arriving at the destination. Each discrete step in the travel process will be addressed from customer and provider perspectives.

To learn more on the content, please view the WPS Synopsis (pdf) 

Sponsorship/Exhibition Contact

Please Contact: 

Business Development Manager
Live! by GL events
+33(0) 680 727 891

The Gulf Hotel Bahrain 
The legendary 5-Star Gulf Hotel of Bahrain, established in the heart of the island since 1969, offers quality Bahraini hospitality and unrivaled luxury facilities.

Conveniently located in the vibrant and central Adliya district, overlooking the Grand Mosque and the Royal Palace, the Gulf Hotel is only 15 minutes away from any main attraction: Airport, Financial district, Malls and Diplomatic area. Business travelers as well as Leisure travelers will be delighted by our high-standard sense of service and the hotel facilities.


The state-of-the-art facility houses 33 venues and over 4,780 square meters of space to ensure there is plenty of room for almost any type of event. The contemporary surroundings are further enhanced by a team of professional staff who provide impeccable service for all sizes of gatherings, from intimate business meetings to theatre-style conferences for up to 2,200 delegates.

Venue 2.jpg

All conference rooms are fully equipped with the latest audiovisual equipment, including hi-tech projection systems,  multiple power and telephone points, high-speed Internet access.

The Gulf Hotel has recently introduced Al Shiraa Meeting Rooms, which are four brand new meeting rooms that have been designed to the highest specifications.

>More information about the Hotel 




Bahrain is a small Arabian island state located near the western coast of the Persian Gulf in the Middle East. Manama is located in the northwest corner of Bahrain Island and is known for its white paved beaches and beautiful corniche. The city itself has been developed and improved in recent years due to hosting major events such as the Bahrain Grand Prix (a Formula One race) since 2004. The city urban planning is well structured and easy to navigate around.  


> Weather in Bahrain


>IATA Travel Centre-Passport, Visa & Health Requirements 

Digital, Data and Retailing Symposium (DDR) 2021 

In 2021, the Airline Industry Retailing Symposium (AIRS) and the Aviation Data Symposium (ADS) were held at the same time and place under a brand-new name: Digital, Data and Retailing Symposium (DDR). The focus was be on the industry restart plan and how Airlines can further reduce costs and plan for new revenue generation using the power of Data and Retailing.

DDR Symposium attracted 650+ Industry Leaders and Experts in an inclusive Hybrid format. 450+ were in Madrid meeting face to face and 150+ following the event remotely. 

DDR Symposium 2021, covered key industry topics and allowed industry players to engage face to face & virtually to drive the industry recovery.

Watch DDR Symposium 2021 - Recorded Sessions

View DDR Symposium - photo album 

IATA Global Accessibility Symposium (IGAS) 2020 

The 2nd edition of the IATA Global Accessibility Symposium took place on 27-28 October 2020. The 2020 edition informed industry stakeholders, passengers and state regulators about the efforts driven by the aviation industry in 2020, including the recommendations for accessible air travel in response to COVID-19.

IGAS20 explored the following subjects:

> Accessible air travels during COVID-19
> Innovative trends in the technology area
> Overview of existing and upcoming policy and regulation
> Practical considerations on accessibility hot topics
> Future of accessibility and innovation: connecting the dots

View all recorded sessions from IGAS 2020

IATA Global Airport & Passenger Symposium (GAPS) 2019 

IATA Global Airport & Passenger Symposium (GAPS) examines the processes that touch the passenger journey, on the ground and in the air, and impact releated airport processes and operations. Delegates will collectively shape future solutions through panel discussions, and innovation sessions, and partake in the development of the future passenger journey storyline. 

In 2019, GAPAS took place on 15-17 October 2019 in Warsaw, Poland. The 2019 edition addressed the impact of exisiting processes in the passenger journey and explore how future needs, trends, and solutions will shape the way of travel. 

Key Topics included: 

> The Seamless Journey 
> The Transforming Airport 
> The World of Interactive Data 

> GAPS 2019 Agenda (pdf) 
> GAPS XChange Session Presentations (pdf) 
> GAPS Seamless Journey Sessions Presentations (pdf) 
> View GAPS 2019 - photo album 

Our Diversity & Inclusion Pledge

IATA believes that diversity of culture, gender, age, orientation and experience boosts the success of the aviation industry. We actively encourage aviation professionals with diverse profiles to contribute to our events as speakers, panelists, facilitators, or in any other way.

Thank you to our Sponsors

Host Airline & Networking Dinner Sponsor

Principal Supporter

Prime Supporters

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