IATA provides a range of resources, guidance, and services to support the implementation of baggage standards and the Global Baggage Strategy.
These resources help airlines, airports, ground handlers, and industry partners strengthen baggage operations, improve compliance, and build internal capability.
Publications
Baggage Reference Manual
The Baggage Reference Manual (BRM) is the definitive industry guide for achieving excellence in baggage operations. Developed to support ground operations staff, handling agents, baggage claim and proration experts, and operational managers, the BRM consolidates the latest globally accepted best practices. |
 |
|
 |
Baggage ID Chart
The internationally recognized Baggage Identification Chart, often found at lost baggage counters, is the comprehensive list of baggage types, color, and various descriptive elements as described in the Passenger Services Conference Resolutions Manual (PSCRM). |
 |
White Papers
Certifications
IATA Resolution 753 on baggage tracking enables airlines to address the challenge of baggage mishandling by implementing cross-industry tracking for every baggage journey. Get the industry recognition for your baggage handling.
> Baggage Tracking Certifications
Trainings
- Baggage Handling Services and Systems: Learn to recognize baggage handling problems at the source and enhance your service efficiency by incorporating improved processes, infrastructure, and service management in your organization. Analyze the various airline service models and how to apply them to check-in, ramp, and baggage claim procedures.
> Baggage Handling Services Training - Baggage Claims and Proration: Learn baggage pro-rate from the moment of payment of passenger claim until the agreement is made and the settlement of pro-rate amounts between respective carriers takes place.
> Baggage Claim Proration Training - Baggage Tracking: Based on the requirements of IATA Resolution 753, explore the different options to track baggage, and how tracking data could be exchanged with other parties, who would record tracking data, when it would be exchanged, and the technologies that could be used for this exchange.
> Implementing Baggage Tracking through RFID and XML Messaging