Transcargo Worldwide, headquartered in Kuala Lumpur and Penang, Malaysia, is a leading logistics provider specializing in international and domestic air freight, sea freight, and customs brokerage services. With a team of 210 logistics professionals across five offices, Transcargo delivers reliable, efficient, and compliant freight forwarding solutions to businesses across the globe.
Founded in 2006, Transcargo Malaysia began as a local freight forwarder offering customs clearance and freight services. Over time, the company expanded its capabilities to become a trusted international freight forwarder, offering:
This growth was driven by a commitment to innovation, customer service, and operational excellence.
As Transcargo scaled its operations, it faced a common logistics challenge: how to efficiently manage a growing volume of air cargo shipments while maintaining compliance with international trade regulations. The company needed a digital logistics solution that could streamline daily operations, reduce manual workload, and ensure adherence to IATA regulations, including Country Rules and Carrier Rules.
To address these challenges, Transcargo adopted TACT Online, a powerful air cargo management platform. TACT Online enabled the team to:
By integrating TACT Online into its daily workflow, Transcargo enhanced its ability to deliver fast, accurate, and compliant air freight services.
The implementation of TACT Online was smooth and strategic. Transcargo trained its personnel in each office to use the system effectively, ensuring minimal disruption and maximum adoption. The platform was fully integrated into existing workflows, allowing the team to quickly realize its benefits.
Since adopting TACT Online, Transcargo has significantly improved its air freight operations in Malaysia, managing a high volume of shipments with greater speed and accuracy. Key outcomes include:
Notably, since 2015, Transcargo’s use of TACT Air Cargo Solutions has grown by 1800%, underscoring the platform’s critical role in supporting the company’s logistics expansion and operational success.
“TACT Online is highly efficient and convenient, helping us to significantly reduce our daily workload.” Lydia Lim, Airfreight Business Support Executive.
Transcargo Worldwide’s successful implementation of TACT Online highlights the transformative power of digital logistics solutions in today’s competitive air cargo industry. By embracing innovation, the company has positioned itself as a forward-thinking logistics partner capable of delivering fast, compliant, and scalable freight services.
As global trade continues to evolve, Transcargo remains committed to leveraging technology like TACT to drive efficiency, compliance, and customer satisfaction, cementing its role as a leader in air freight and international logistics.
