On Demand Webinar: Strengthening Emergency Response: Best Practices for ERP & Family Assistance Plans

When a serious incident occurs, the quality of an airline’s response is measured not only by operational control, but by how effectively it supports people. Regulators, media, and the public increasingly expect airlines to demonstrate strong Emergency Response Plans (ERP) and well-structured Family Assistance frameworks that are both compliant and operationally ready. 
In this expert-led webinar, you’ll gain practical guidance on how to strengthen your emergency response capabilities, align with current regulatory expectations, and build coordinated, people-focused response structures.  

Watch the recording to learn how to turn plans into actionable readiness. 

What You'll Learn

In this session, IATA experts unpack key elements of effective emergency response planning and share practical guidance to help organizations:

Align ERP structures with international standards and industry best practices

• Build crisis management capabilities across airlines, airports, and ground service providers
• Strengthen family assistance preparedness as a critical component of crisis response
• Identify common ERP gaps revealed during audits, incidents, and simulations
• Prepare teams to respond confidently through training, exercises, and simulations

Get Full Visibility on All Emergency Response Planning Solutions

For organizations looking to further strengthen their emergency preparedness, the following IATA resources provide practical guidance and training support: 

• Family Assistance for Airline ERP and Crisis Management Teams course – Focuses on integrating family assistance into airline crisis management with empathy and regulatory alignment. 

• Emergency Planning and Response for Airlines course – Supports airline professionals in developing, maintaining, and exercising effective ERPs. 

• Emergency Planning and Response for Airports and GSPs (with ERP Simulation) course – Emphasizes multistakeholder coordination, supported by a realistic ERP simulation. 

• IATA Emergency Response Best Practice Handbook – A comprehensive reference offering structured guidance, templates, and best practices for ERP development and improvement.