Airline Sales Skills (classroom)



Did you know you can also take this course online? Find a session and register using the VIRTUAL CLASSROOM schedule

Did you know that in the past 5 years, 168 participants from 19 countries have taken this course with IATA?

About the course

3-day (24 hours) classroom course

IATA Airline Sales Skills  aviation training course

Deliver improved airline sales performance by actively exploring new opportunities and maximizing current performance. In this course we will examine the different elements of selling skills that relate to your company’s goals and objectives. We will discover the importance of product awareness and knowing your competitors’ offerings. We will also begin to develop a Sales strategy to reach your target audience.

Download the Outline

Course code: TALM-39

Course format


  • Recommended level is Entry-level and Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

Airline Sales Skills (classroom)

Italy, Milan (PRO-HST)
8 - 10 April, 2024
Register before Mar 18, 2024 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 18 Mar
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 200555
USD 1,560
USD 2,035
USD 2,275

Find out more about our IATA Training Center in Milan hosted by Professionals' Solutions, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Milan.

What you will learn

Upon completing this course you will have the skills to:

  • Improve global aviation industry awareness and learn how current COVID economic performance trends provide threats and opportunities for sales
  • Refresh and further develop your personal and team selling skills
  • Advance your ability to proactively identify and develop sales opportunities
  • Identify ways in which new technologies and selling tools can improve profitability
  • Better utilize and manage airline selling resources tactically and strategically
  • Develop your sales team management and coaching skills

Course content

The key topics that are covered during this course include:

  • Aviation characteristics, current trends and industry structure in a COVID world
  • Selling skills development
  • Consultative selling and market segments – linking opportunity to sales
  • Competitor awareness and response
  • Teamwork and sales management
  • Strategic selling – optimizing the sales approach
  • Sales system tools and sales organization possibilities -data, digital, direct selling


  • Exercises, case studies, role play
  • Presentations
  • Assessment

Who should attend

This course is recommended for:

  • Managers
  • Supervisors

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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