Airline Sales Skills (Classroom, 3 days)

Some of these topics are also explored in the following virtual classroom course:

About

Deliver improved airline sales performance by actively exploring new opportunities and maximizing current performance. In this course we will examine the different elements of selling skills that relate to your company’s goals and objectives. We will discover the importance of product awareness and knowing your competitors’ offerings. We will also begin to develop a Sales strategy to reach your target audience.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TALM-39

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment

Prerequisites

  • There are no prerequisites for this course
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

Airline Sales Skills (Classroom, 3 days)

Switzerland, Geneva (IATA)
11 - 13 November, 2020
Register before 21 Oct, 2020 for a USD100 discount
Please register by 21 Oct
All prices are before tax. Class no: 110311 English
Dev. Nations
USD 1,540
Member
USD 1,990
Regular
USD 2,200

4 additional classes are scheduled

Airline Sales Skills (Classroom, 3 days)

Switzerland, Geneva (IATA)
14 - 16 April, 2021
Register before 14 Jan, 2021 for a 20% discount
Please register by 24 Mar
All prices are before tax. Class no: 133104 English
Dev. Nations
USD 1,540
Member
USD 1,990
Regular
USD 2,200

Airline Sales Skills (Classroom, 3 days)

Canada, Montreal (IATA, ACCET Accredited)
28 - 30 June, 2021
Register before 30 Mar, 2021 for a 20% discount
Please register by 07 Jun
All prices are before tax. Class no: 133102 English
Dev. Nations
USD 1,540
Member
USD 1,990
Regular
USD 2,200

Accett

The IATA Training Center in Montreal is ACCET Accredited


The Canadian authorities have announced that starting March 15, 2016, visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travelers with a valid visa. Do you need an eTA? Find out here.

To apply simply click here (a CAD 7 fee applies) for your upcoming trip.

Please note that travelers or arrangers are responsible to request their visas through varying designated channels (consulates and/ or third party companies) in due time.

A regional course fee (15% discount) is applied to course participants residing in Canada who attend classes at the Montreal Training Center. To claim the discount, enter YMQ-LOCAL in the promotional code field during your registration. The discount will be deducted automatically from the course price.

These regional discounts will be applied in addition to any qualifying early bird promotion.

As per the detailed procedure on our tax page, non-canadian residents do not pay sales taxes if they advise us prior to their purchase.

Montreal Training Center information

Airline Sales Skills (Classroom, 3 days)

Spain, Madrid (IATA)
15 - 17 September, 2021
Register before 17 Jun, 2021 for a 20% discount
Please register by 25 Aug
All prices are before tax. Class no: 133101 English
Dev. Nations
USD 1,540
Member
USD 1,990
Regular
USD 2,200

Airline Sales Skills (Classroom, 3 days)

Singapore, Singapore (IATA)
15 - 17 December, 2021
Register before 16 Sep, 2021 for a 20% discount
Please register by 24 Nov
All prices are before tax. Class no: 133103 English
Dev. Nations
USD 1,540
Member
USD 1,990
Regular
USD 2,200

What you will learn

Upon completing this course you will have the skills to:

  • Improve global aviation industry awareness and learn how current COVID economic performance trends provide threats and opportunities for sales
  • Refresh and further develop your personal and team selling skills
  • Advance your ability to proactively identify and develop sales opportunities
  • Identify ways in which new technologies and selling tools can improve profitability
  • Better utilize and manage airline selling resources tactically and strategically
  • Develop your sales team management and coaching skills

Course content

  • Aviation characteristics, current trends and industry structure in a COVID world
  • Selling skills development
  • Consultative selling and market segments – linking opportunity to sales
  • Competitor awareness and response
  • Teamwork and sales management
  • Strategic selling – optimizing the sales approach
  • Sales system tools and sales organization possibilities -data, digital, direct selling

Download the Outline

Activities

  • Exercises, case studies, role play
  • Presentations
  • Assessment

Who should attend

This course is recommended for:

  • Managers
  • Supervisors

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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