Airport Operations - Advanced

5-day (40 hours) classroom course

Essential training for airside and landside operations managers. Gain practical knowledge to manage key airport operations with high efficiency and safety. Understand and meet the operational requirements of main stakeholders: airlines, authorities, ground service providers, passengers, and freight forwarders.

Course Code: APC010VEEN03

Course format

• This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Participants should have prior knowledge of airport business and operations.
• Recommended level is Intermediate and Advanced.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

On completion of this course, you will be able to:

• Use proven techniques to improve your operational practices, solve problems, and optimize benefits
• Combine modern business practices with operations to meet international standards
• Identify areas for improvement in your operations and facilitation processes
• Apply performance measurement techniques to support key operational project needs

The key topics that are covered during this course include:

• Overview
  • Elements of airport master planning
  • Managing the environment
  • The future of airports
  Operations
  • Airport as an operational system
  • Airport emergencies
  • Airport security
  • Safety management system for airports
  • Extreme weather operations
  • Collaborative airport decision making
• Management
  • Airside concessions
  • Customer service
  • Relations with airlines
  • Training requirements
  • Passenger facilitation

Activities

• Exercises

This course is recommended for:

• Airport managers and supervisors in operation services, maintenance, engineering, security and safety
• Duty managers
• Corporate management professionals

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.