Quality Management Systems (QMS) for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers (LIVE virtual classroom)



You can also take this course in-person, in a classroom: Take a look at the CLASSROOM schedule

Did you know that in the past 3 years, 176 participants from 16 countries have taken this course with IATA?

About the course

3-day (18 hours) LIVE virtual classroom course

IATA Quality Management Systems for CAAs and ANSPs aviation training course

Over time the application of quality management to aviation has increased in complexity. Civil Aviation Authorities (CAA), Air Navigation Service Providers (ANSP), airlines and maintenance organizations currently need to apply more than one Quality Management System (QMS) in order to satisfy a menu of regulatory requirements. In this course you will gain practical knowledge on how to apply the many requirements for quality management to your CAA or ANSP. You will also learn about the latest requirements regarding quality of the International Organization for Standardization (ISO), International Aerospace Quality Group (IAQG) and European Aviation Safety Agency (EASA).

Download the Outline

Course Code: TCVG-22-VC

Course format

  • The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
  • The course will take you approximately 18 hours to complete and be held over 3 consecutive days.
  • There will be 2 live interactive virtual classroom sessions per day, each session will be 180 minutes.
  • The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
  • Student performance will be based on an assessment.

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training.


  • Recommended level is Entry-level or Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the B2B Training Specialist in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

Next class

Quality Management Systems (QMS) for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers (LIVE virtual classroom)

Virtual Session EMEA (IATA)
21 - 23 November, 2023
Register before Aug 21, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 07 Nov
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172926
USD 928
USD 1,192
USD 1,328

What you will learn

Upon completing this course you will be able to:

  • Be conversant about the evolution of quality and quality assurance as applied to aviation
  • Understand the quality requirements of key regulatory bodies and national authorities such as ICAO, ISO, EASA, and FAA
  • Be knowledgeable about specific quality requirements for aviation and how to merge them in an integrated Quality Management System
  • Apply quality management principles to your organization
  • Create a quality culture and know how to assure and audit for quality

Course content

The key topics that are covered during this course include:

  • Quality definitions and applications
  • Link between quality and safety in aviation
  • CAO Annexes and SARPs citing the need for quality and safety assurance
  • Quality as a management responsibility
  • Definition, elements and objectives of a QMS
  • ISO 9000 series of standards, in particular, the ISO 9001:2015 model for a QMS
  • Current aviation quality requirements and their implementation from an airline perspective taking into account the European Regulation on Air Operations EC 965/2012 and AS EN 9100: 2009
  • EASA, FAA and IATA requirements
  • Integration of other management standards and requirements to a quality management system
  • Quality and service relationships
  • Auditing for quality
  • Model for quality management and customer service for CAAs and ANSPs

Who should attend

This course is recommended for:

  • CAA and ANSP staff especially those in Quality, Safety and Compliance Monitoring

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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