Cargo Skills and Procedures (LIVE virtual classroom)



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We also offer this course in-person at our Training Centers. Browse the CLASSROOM schedule to register

Did you know that in the past 5 years, 276 participants from 53 countries have taken this course with IATA?

About the course

5-day (20 hours) LIVE virtual classroom course

IATA Cargo Skills and Procedures  aviation training course

Do you want to become an air cargo expert and understand the operational framework and processes to ship cargo by air? Air cargo transportation is all about ensuring critical supply chains are not disrupted, meanwhile guaranteeing the transportation is conducted in a safe and profitable way. At the same time the applicable laws and regulations need to be respected. Over five days you will greatly enhance your knowledge on the complex methods and procedures applied in the global air cargo industry. You will acquire solid cargo knowledge, helping you and your company to face the challenges of your highly competitive working environment.

Download the Outline

Course Code: TCGP-01-VC

Course format

  • The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
  • The course will take you approximately 20 hours to complete and be held over 5 consecutive days.
  • There will be 2 live interactive virtual classroom sessions per day, each session will be 120 minutes.
  • The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
  • Student performance will be based on an assessment.

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training.


  • Recommended level is Entry-level and Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the B2B Training Specialist in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

Next class

Cargo Skills and Procedures (LIVE virtual classroom)

Virtual Session Americas (IATA)
6 - 10 May, 2024
Register before Apr 15, 2024 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 22 Apr
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 201020
USD 2,240
USD 2,910
USD 3,245

2 daily LIVE sessions:
9:00-11:00 & 12:00-14:00 Miami/Montreal
15:00-17:00 & 18:00-20:00 Geneva/Paris
17:00-19:00 & 20:00-22:00 Dubai
13:00-15:00 & 16:00-18:00 UTC
Please note that these timings may be subject to change.

1 more classes are scheduled - click "view all classes' to see the full schedule

Cargo Skills and Procedures (LIVE virtual classroom)

Virtual Session Asia (IATA)
12 - 16 August, 2024
Register before May 12, 2024 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 29 Jul
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 201167
USD 1,872
USD 2,408
USD 2,676

What you will learn

Upon completion of this course you will be able to:

  • Understand the specific air cargo ‘language’ and terms
  • Outline the end-to-end process overview of air cargo transportation from booking up to delivery to the consignee
  • Use IATA’s The Air Cargo Tariff and Rules (TACT) manuals for specific country and carrier regulations
  • Apply the correct cargo acceptance procedures
  • Understand the conditions of carriage
  • Complete an air waybill, the official contract of carriage
  • Calculate air transportation charges
  • Provide a basic customer service skills set to participants

Course content

The key topics that are covered during this course include:

  • Overview of air cargo industry regulations
  • World geography and calculation of transportation times
  • Aircraft structure, layout, limitation, and Unit Load Device (ULD)
  • Handling facilities
  • Procedures
  • Special cargo
  • Cargo documentation
  • Basic rating
  • Carrier’s liability and valuation
  • Customer service skills

Who should attend

This course is recommended for:

  • Air cargo professionals
  • Air cargo handling agents
  • Air cargo general sales agents
  • Air cargo forwarders

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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