Crew Resource Management (CRM) Implementation (classroom)

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CLASSROOM

You can also take this course online in a LIVE virtual classroom setting: Take a look at the LIVE VIRTUAL CLASSROOM schedule

Did you know that in the past 3 years, 178 participants from 23 countries have taken this course with IATA?

About the course

3-day (24 hours) classroom course

IATA Crew Resource Management (CRM) Implementation aviation training course

Strategies to optimize your use of staff, equipment and procedures to prevent error at each phase of flight. Human error accounts for up to 80% of accidents in civil aviation. This course examines the complex threat and error environments common to today’s workplace, providing best practices to increase flight safety. A recognized standard throughout the industry, IATA’s Crew Resource Management (CRM) training is used by leading airlines to improve teamwork within their crews and reduce the frequency of accidents.

Download the Outline

Course code: TALS-44

Course format

Prerequisites

  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

Crew Resource Management (CRM) Implementation (classroom)

Switzerland, Geneva (IATA)
11 - 13 October, 2023
Register before Jul 11, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 20 Sep
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172161
English
USD 1,208
USD 1,552
Regular
USD 1,728

1 additional classes are scheduled

Crew Resource Management (CRM) Implementation (classroom)

Singapore, Singapore (IATA)
18 - 20 December, 2023
Register before Jun 18, 2023 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 29 Nov
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172487
English
USD 1,133
USD 1,455
Regular
USD 1,620

What you will learn

On completion of this course you will be able to:

  • Develop strategies to manage threats and errors and minimize their consequences
  • Describe the importance of an integrated CRM program for all areas of an organization
  • Explain how CRM supports a Safety Management System (SMS)
  • Design effective Line Oriented Flight (LOFT) sessions
  • Establish a robust CRM training program that includes theory and practice
  • Apply Non-Technical Skill (NTS) tools to assess attitudes and behaviors

Course content

The key topics that are covered during this course include:

  • Threat and error management
  • Safety defenses
  • Operational threats
  • Latent threats
  • CRM integration
  • How CRM influences SMS effectiveness
  • IOSA Standards and Recommended Practices
  • CRM implementation tools
  • CRM considerations in Line Oriented Flight Training (LOFT) design
  • LOFT objectives and guidance
  • Non-Technical Skills (NTS)
  • Identifying behaviors
  • CRM implementation exercise

Activities

  • Interactive exercises
  • Case studies reviewing the causes of recent accidents
  • Assessment

Who should attend

This course is recommended for all mid- to senior-level airline management working with:

  • Flight and cabin crews
  • Flight operations
  • Safety and quality

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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