Crew Resource Management (CRM) Implementation (Classroom, 3 days)

About

Strategies to optimize your use of staff, equipment and procedures to prevent error at each phase of flight. Human error accounts for up to 80% of accidents in civil aviation. This course examines the complex threat and error environments common to today’s workplace, providing best practices to increase flight safety. A recognized standard throughout the industry, IATA’s Crew Resource Management (CRM) training is used by leading airlines to improve teamwork within their crews and reduce the frequency of accidents.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TALS-44

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Student performance will be based on an assessment

Prerequisites

• There are no prerequisites for this course
• Recommended level is Intermediate and Advanced
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• To attend a class scheduled at one of our training centers: Register early and save up to 20%! Please read the Terms for the early bird discount. The discount will be calculated at the time of payment.
• To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

What you will learn

On completion of this course you will be able to:

• Develop strategies to manage threats and errors and minimize their consequences
• Describe the importance of an integrated CRM program for all areas of an organization
• Explain how CRM supports a Safety Management System (SMS)
• Design effective Line Oriented Flight (LOFT) sessions
• Establish a robust CRM training program that includes theory and practice
• Apply Non-Technical Skill (NTS) tools to assess attitudes and behaviors

Course content

• Threat and error management
  • Safety defenses
  • Operational threats
  • Latent threats
• CRM integration
  • How CRM influences SMS effectiveness
  • IOSA Standards and Recommended Practices
• CRM implementation tools
  • CRM considerations in Line Oriented Flight Training (LOFT) design
  • LOFT objectives and guidance
• Non-Technical Skills (NTS)
  • Identifying behaviors
  • NTS tools
• CRM implementation plan
  • CRM implementation exercise

Activities

• Group exercises
• Case studies reviewing the causes of recent accidents

Who should attend

This course is recommended for all mid- to senior-level airline management working with:

• Flight and cabin crews
• Flight operations
• Safety and quality

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.