Crew Resource Management (CRM) Implementation (classroom)

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Did you know that in the past 5 years, 196 participants from 29 countries have taken this course with IATA?

About the course

3-day (24 hours) classroom course

IATA Crew Resource Management (CRM) Implementation aviation training course

Strategies to optimize your use of staff, equipment and procedures to prevent error at each phase of flight. Human error accounts for up to 80% of accidents in civil aviation. This course examines the complex threat and error environments common to today’s workplace, providing best practices to increase flight safety. A recognized standard throughout the industry, IATA’s Crew Resource Management (CRM) training is used by leading airlines to improve teamwork within their crews and reduce the frequency of accidents.

Download the Outline

Course code: TALS-44

Course format

Prerequisites

  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

Crew Resource Management (CRM) Implementation (classroom)

Switzerland, Geneva (IATA)
7 - 9 October, 2024
Register before Apr 07, 2024 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 16 Sep
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 201344
English
USD 1,133
USD 1,455
Regular
USD 1,620

Find out more about our IATA Training Center in Geneva, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Geneva.

1 more classes are scheduled - click "view all classes' to see the full schedule

Crew Resource Management (CRM) Implementation (classroom)

Singapore, Singapore (IATA)
9 - 11 December, 2024
Register before Jun 09, 2024 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 18 Nov
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 201740
English
USD 1,133
USD 1,455
Regular
USD 1,620

Find out more about our IATA Training Center in Singapore, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Singapore.

What you will learn

On completion of this course you will be able to:

  • Develop strategies to manage threats and errors and minimize their consequences
  • Describe the importance of an integrated CRM program for all areas of an organization
  • Explain how CRM supports a Safety Management System (SMS)
  • Design effective Line Oriented Flight (LOFT) sessions
  • Establish a robust CRM training program that includes theory and practice
  • Apply Non-Technical Skill (NTS) tools to assess attitudes and behaviors

Course content

The key topics that are covered during this course include:

  • Threat and error management
  • Safety defenses
  • Operational threats
  • Latent threats
  • CRM integration
  • How CRM influences SMS effectiveness
  • IOSA Standards and Recommended Practices
  • CRM implementation tools
  • CRM considerations in Line Oriented Flight Training (LOFT) design
  • LOFT objectives and guidance
  • Non-Technical Skills (NTS)
  • Identifying behaviors
  • CRM implementation exercise

Activities

  • Interactive exercises
  • Case studies reviewing the causes of recent accidents
  • Assessment

Who should attend

This course is recommended for all mid- to senior-level airline management working with:

  • Flight and cabin crews
  • Flight operations
  • Safety and quality

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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