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Airline Quality Management Diploma

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Diploma

About the diploma

4 classroom courses to be completed in 3 years

IATA Airline Quality Management Diploma aviation training course

The IATA Diploma in Airline Quality Management equips professionals with the skills needed to design, implement and manage an effective Quality Management System (QMS) that includes a controlled document system and internal audit processes. You will learn how to tailor and operate a QMS to ensure consistency, create and manage a robust documentation system, and develop and control a comprehensive internal audit program to assess and improve quality performance. This program is ideal for executive and senior managers, quality managers and internal auditors who are responsible for driving quality initiatives, overseeing QMS operations and ensuring compliance with industry standards.

Download the Outline

Diploma code: DIPL-12

What you will learn

Upon completion of this diploma, you will be able to:
  • Implement and operate a successfully tailored quality management system
  • Initiate and implementation and control to ensure consistency
  • Design and implement a robust Controlled Documentation System in support of QMS
  • Implement and control a comprehensive internal audit program


IATA Airline Quality Management Diploma

Key topics

The key topics that are covered in this diploma include:
  • Audit Fundamentals
  • Regulatory and Compliance Framework
  • Audit Planning and Execution
  • Auditor Competence and Performance
  • Process Management and Improvement
  • Document Control and Infrastructure
  • Corrective Actions and Compliance
  • QMS and SMS Integration

Who should attend

This diploma is recommended for: 
  • Executive and senior managers
  • Quality managers
  • Internal auditors

How to register

  • This diploma program consists of 2 required courses and 2 elective courses of your choice, all of which must be completed within 3 years.
  • To begin working toward your diploma, go to each required and elective course page and register individually. You must complete all selected courses to be eligible for the diploma.
  • Virtual classroom courses (when available for a specific course) are also recognized and accepted toward the completion of this diploma.

How to obtain your diploma

As you complete each course, it will be added to your training history found under My Training << Learn status << Completed. Once all the necessary courses are successfully completed, your diploma will be awarded and made available for download from your training profile.

 

To receive the diploma candidates must complete

  • 2 Required courses
  • 2 Elective courses

Required courses

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Aviation Internal Auditor

This course prepares you to conduct consistent audits and drive continuous improvement within your organization.

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Quality Management (QMS) for Airlines

This course provides an introduction to QMS components and objectives that you can establish within your operations.

Elective courses

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Aviation Lead Auditor

Gain the essential knowledge required to become a lead auditor by further developing your practical audit management and team leadership skills.

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Document Control Systems

This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments.

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Introduction to Risk-Based IOSA

Introducing the main features of the risk-based IOSA (RBI) program, which aims to enhance the safety and quality of airline operations.

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IOSA Airline Auditor Training

Meet the requirements of the IOSA Standard and Recommended Practice (ISARP) ORG 2.1.9

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Risk-Based IOSA Airline Training

Acquire all necessary elements to understand the risk-based audit approach, the Maturity assessment tool and applicable maturity criteria for involved processes

  • English
  • 中文
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Root Cause Analysis

This course provides instruction on problem solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance.

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SGHA-SLA and Effective Negotiation Behaviors

Learn how to use the latest version of the SGHA to its fullest as a commercial agreement and services description document.

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