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Quality Management for Civil Aviation Authorities and Air Navigation Service Providers Diploma

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Diploma


To view the full list of required and/or elective courses for this diploma, please download the outline. If you run into any issues, feel free to reach out through the Customer Portal. Thanks for your patience as we continue to improve!



About the diploma

4 courses to be completed in 3 years

IATA Quality Management for Civil Aviation Authorities and Air Navigation Service Providers Diploma

Gain the necessary knowledge and skills needed to implement a quality management system in your organization. Use quality assurance and control processes to achieve consistent quality and improve customer service.

Download the Outline

Diploma code: DIPL-87

What you will learn

Upon completion of this diploma you will be able to

  • Describe the purpose and requirements of a Quality Management System
  • Manage aviation quality with a systemic, process-driven approach
  • Apply quality management and customer service principles for civil aviation authorities and air navigation service providers
  • Apply root cause analysis tools
  • Develop efficient corrective action plans

Who should attend

This diploma is recommended for:
  • Civil Aviation Authority representatives
  • Air Navigation Service providers

Additional information

  • To begin working toward your diploma, go to each required and elective course page and register individually. You must complete all selected courses to be eligible for the diploma.
  • This diploma program consists of 4 required courses, which must be completed within 3 years.

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