4 courses to be completed in 3 years
Gain the necessary knowledge and skills needed to implement a quality management system in your organization. Use quality assurance and control processes to achieve consistent quality and improve customer service.
Diploma code: DIPL-87
Upon completion of this diploma you will be able to
- Describe the purpose and requirements of a Quality Management System
- Manage aviation quality with a systemic, process-driven approach
- Apply quality management and customer service principles for civil aviation authorities and air navigation service providers
- Apply root cause analysis tools
- Develop efficient corrective action plans
Key topics
The key topics that are covered during this diploma include:
- Quality management system purpose and requirements
- Root cause analysis tools
- Quality management implementation
- Process driven approach
- Internal quality processes and international regulations compliance
- Problem solving process
- Defining the problem
- Problem definition tools
- Problem cause data collection tools
- Root cause analysis cycle
- Corrective actions
- Corrective action plan development
- Corrective action plan follow-up
This diploma is recommended for:
- Civil Aviation Authority representatives
- Air Navigation Service providers
How to register
- This diploma program consists of 4 required courses of your choice, all of which must be completed within 3 years.
- To begin working toward your diploma, go to each required course page and register individually. You must complete all selected courses to be eligible for the diploma.
- Virtual classroom courses (when available for a specific course) are also recognized and accepted toward the completion of this diploma.
How to obtain your diploma
As you complete each course, it will be added to your training history found under
My Training << Learn status << Completed. Once all the necessary courses are successfully completed, your diploma will be awarded and made available for download from your training profile.
Classroom
Virtual classroom
My Training Account