Business Aviation Handling and Fixed-Base Operations, FBO

3-day (24 hours) classroom course

Learn the special ground service requirements for business aviation aircraft handling. The business aviation sector handles more than 31,000 aircraft worldwide (EBAA), and this important niche market requires a high level of service and customization from fixed-base operators. Learn best practices in commercial airline ground operations to build a profitable business model. Equip yourself to meet client expectations and deliver consistent service.

Course code: GOC029VEEN01

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Participants should have basic knowledge of ground operations.
• Recommended level is Entry-level and Intermediate.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

On completion of this course, you will be able to:

• Improve service offering through new services and business ideas
• Make better decisions about outsourcing services, leasing of equipment and front line staff management
• Analyze the operational and management requirements specific to business aviation for efficient operations
• Identify the differences between standard ground services and FBO activities
• Analyze the economic role of business aviation in the air transport industry

The key topics that are covered during this course include:

Business

• The FBO business concept
• FBO and common use facilities
• In-house or outsourcing?

Operations

• Airport and ground operations
• Private aircraft characteristics
• GSE equipment characteristics
• Standard services during turnaround
• Special services and catering

Commercial and marketing

• Marketing of FBO services
• The use of IATA Standard Ground Handling Agreement (SGHA) in business aviation
• Standard charge notes and the issue of damage liability
• Customer service concept in business aviation

This course is recommended for:

• Ground Service Providers
• Station Managers

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.